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INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

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Editorial

Moving Service Research Forward
—Ming-Hui Huang, Edward Malthouse, Stephanie Noble, and Martin Wetzels [] []

Service Research Priorities: Designing Sustainable Service Ecosystems
—Joy M. Field, Darima Fotheringham, Mahesh Subramony, Anders Gustafsson, Amy L. Ostrom, Katherine N. Lemon, Ming-Hui Huang, and Janet R. McColl-Kennedy [] []

Writing for Impact in Service Research
—Chahna Gonsalves, Stephan Ludwig, Ko de Ruyter, and Ashlee Humphreys [] []

Managing Customer Uncertainty in Making Service Offshoring Decisions
—Lu Lu, Gary D. Gregory, Liem Viet Ngo, and Richard P. Bagozzi [] []

Consumers on the Job: Contextualization Crafting in Expert Services
—Courtney Nations Azzari, Laurel Anderson, Martin Mende, Josephine Go Jefferies, Hilary Downey, Amy L. Ostrom, and Jelena Spanjol [] []

Transformative Service Initiatives: Enabling Access and Overcoming Barriers for People Experiencing Vulnerability
—Silke Boenigk, Aaron A. Kreimer, Annika Becker, Linda Alkire, Raymond P. Fisk, and Sertan Kabadayi [] []

Customer Work Practices and the Productive Third Place
—Laetitia Mimoun and Adèle Gruen [] []

The Mode Heuristic in Service Consumers’ Interpretations of Online Rating Distributions
—Sarah Köcher and Sören Köcher [] []

Proactive Value Co-Creation via Structural Ambidexterity: Customer Success Management and the Modularization of Frontline Roles
—Bryan Hochstein, Nawar N. Chaker, Deva Rangarajan, Duane Nagel, and Nathaniel N. Hartmann [] []