J Services Mar
Introduction
Journal of Services Marketing, 35(6)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Defining and explicating value re-creation to solve marketplace problems for consumers with vulnerabilities
—Nadia Zainuddin, Julia Robinson, Jennifer Algie, Melanie Randle []
Harmonious homegoings: alleviating consumer vulnerability through service fluidity and compassion
—Courtney Nations Azzari, Natalie A. Mitchell, Charlene A. Dadzie []
Consumers with vulnerabilities: in-store satisfaction of visually impaired and legally blind
—Asiye Ayben Celik, Enis Yakut []
Balancing service inclusion for primary and secondary customers experiencing vulnerabilities
—Henna M. Leino, Leila Hurmerinta, Birgitta Sandberg []
Customer captivity, negative word of mouth and well-being: a mixed-methods study
—Olivier Furrer, Jie Yu Kerguignas, Mikèle Landry []
Factors affecting the diffusion of mobile social network services in an aging society: value of informative, hedonic and ubiquitous services
—Hyeyoon Bae, Sang Hyun Jo, Hyun Joo Jung, Euehun Lee []
Risk perception before travelling: solutions for consumers with vulnerabilities
—Ana Muñoz-Mazón, Alicia Orea-Giner, Juan José Fernández Muñoz, Coral Santiago, Laura Fuentes-Moraleda []
Guest editorial: Solving problems for service consumers experiencing vulnerabilities: a marketplace challenge
—Raechel Johns, Janet Davey []
Vulnerability in in-vitro fertilisation transformative services: an interplay of individual and institutional factors
—Nichola Robertson, Yelena Tsarenko, Michael Jay Polonsky, Lisa McQuilken []
How positive service experiences contribute to service captivity
—Constantino Stavros, Kate Westberg, Roslyn Russell, Marcus Banks []
Mixed emotions and credence service use: insights from at-risk gamblers
—Svetlana De Vos, Roberta Crouch, Pascale Quester, Jasmina Ilicic []