J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 31(6)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Customer experience research: intellectual structure and future research opportunities
—Jorge H.O. Silva, Glauco H.S. Mendes, Paulo A. Cauchick Miguel, Marlene Amorim, Jorge Grenha Teixeira []
The link between extraversion and service outputs: a moderated mediation model of work vigor and coworker support
—Wan-Hsien Hu, Chen-Ju Lin []
Revisiting the patient–physician relationship under the lens of value co-creation and defensive medicine
—Sergio Riotta, Manfredi Bruccoleri []
The mediating effects of program loyalty in loyalty rewards programs: an experimental design in coffee shops
—Pınar BaÅŸgöze, Yaprak Atay, Selin Metin Camgöz, Lydia Hanks []
Believe to go the extra mile: the influence of internal CSR initiatives on service employee organizational citizenship behaviors
—En-Yi Chou, Haw-Yi Liang, Jiun-Sheng Chris Lin []
Carrots or sticks in debt collection services? A voice metrics and text analysis of debt collection calls
—Chengcheng Liao, Peiyuan Du, Yutao Yang, Ziyao Huang []