J Services Mar
Introduction
Journal of Services Marketing, 35(5)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
—The impact of social visibility of VIP services on satisfaction []
Zhongpeng Cao
Support for small businesses during a health crisis
—Kashef A. Majid, David W. Kolar, Michel Laroche []
Exploring how internet services can enhance elderly well-being
—Constanza Bianchi []
Service authenticity and its effect on positive emotions
—Jong-Hyeong Kim []
Contamination fear and ABS during COVID-19
—K.R. Jayasimha, Himanshu Shekhar Srivastava, Sivaraman Manoharan []
Who do you choose? Comparing perceptions of human vs robo-advisor in the context of financial services
—Lixuan Zhang, Iryna Pentina, Yuhong Fan []
Mobile contextual marketing in a museum setting
—Xueting Dou, Alei Fan, Liping Cai []
Editorial: business education in profound disruption
—Mark Scott Rosenbaum, Rebekah Russell-Bennett, Germán Contreras-RamÃrez []
The effect of carers’ healthcare practices on the categorization of elderly patients as vulnerable
—Abdelmajid Amine, Audrey Bonnemaizon, Margaret Josion-Portail []
The role of salesperson emotional behavior in value proposition co-creation
—Catherine Johnson, Timo Kaski, Yvonne Karsten, Ari Alamäki, Suvi Stack []