Services Mar Quart
Introduction
Services Marketing Quarterly, 42(1/2)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Service-Oriented High-Performance Work Practices as Predictors of Retail Employees Work Engagement and Service Climate Perceptions
—Theuns Kotz矇 & Pierre Mostert [] []
The Roles of Workplace Friendship and Supervisory Interactional Justice in the Relationship between Workplace Envy and Service Outcomes
—Praneet Randhawa & Hannah S. Lee [] []
The Influence of Service Brand Perceptions and Ideals on Consumption Intentions
—Lisa M. Sciulli & Charlene Bebko [] []
Self-Service Technology in Casual Dining Restaurants |
—Elin Nilsson, Johannes Pers & Linn Grubbstr繹m [] []
Hierarchical Relationships among Brand Equity Dimensions: The Mediating Effects of Brand Trust and Brand Love
—Rozbeh Madadi, Ivonne M. Torres & Miguel ngel Z繳簽iga [] []
Marketing Mix Elements and Customer Service Satisfaction: Empirical Evidence in the Malaysia Edutainment Theme Park Industry
—Mohd Haniff bin Jedin & Indra a/p Balachandran [] []
Analysis of Social Media Usage and Relationship to Profit Margin among Insurance Companies
—Katherine Taken Smith & L. Murphy Smith [] []
Evaluating Sales Training Effectiveness at the Reaction and Learning Levels
—Ashraf M. Attia, Earl D. Honeycutt Jr., Rana Fakhr & Sharon K. Hodge [] []