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INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

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The thirty-year evolution of customer-to-customer interaction research: a systematic literature review and research implications
—Nguyen Bac Nguyen, João Carlos Rosmaninho Menezes []

The size–growth relationship in the social services sector in Austria
—Stephanie Reitzinger, Astrid Pennerstorfer []

Customer-based brand equity and customer engagement in experiential services: insights from an emerging economy
—Jesús J. Cambra-Fierro, María Fuentes-Blasco, Rocío Huerta-Álvarez, Ana Olavarría []

Transforming customer brand engagement to co-creation value through participation energy and effort
—Mai Thi My-Quyen, Le Nguyen Hau []

What triggers usage of gift-giving apps? A comparison between users and non-users
—Wee-Kheng Tan, Ping-Hsin Liao []

On the data-driven generation of new service idea: integrated approach of morphological analysis and text mining
—Mingyu Park, Youngjung Geum []