J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 31(4)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Actor transformation in service: a process model for vulnerable consumers
—Bach Quang Ho, Kunio Shirahada []
Can I go or should I stay? A theoretical framework of social lock-in during unsatisfactory service encounters
—Maarten Volkers []
The name effect in customization service: the role of psychological ownership and self-threat
—Yan Kou, Zhong Shuai, Samart Powpaka []
The effects of a psychological brand contract breach on customers’ dysfunctional behavior toward a brand
—Taeshik Gong, Chen-Ya Wang [Google Scholar]
15 years of service-dominant logic: analyzing citation practices of Vargo and Lusch (2004)
—Marco Tregua, Danilo Brozovic, Anna D’Auria []
Green service attributes and amplifiers of the warm emotions evoked by them
—Birgit Leisen Pollack []