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INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

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How cultural confidence affects local residents’ wellbeing
—Li Pan, Xing’an Xu, Lu Lu & Dogan Gursoy [] []

Antecedents and optimal industrial customers on cloud services adoption
—Lily Shui-Lien Chen & June-Hong Chen [] []

Inter-customer helping behaviors: a virtuous cycle or unwanted intrusion?
—Seo Young Kim & Youjae Yi [] []

Are you technologically prepared for mobile shopping?
—Jana Prodanova, Sonia San-Martín & Nadia Jimenez [] []

Self-service technology adoption by air passengers: a case study of fast air travel services in Taiwan
—Che-Hui Lien, Maxwell K. Hsu, Jing-Zhi Shang & Stephen W. Wang [] []

Can abusive supervision motivate customer-oriented service sabotage? A multilevel research
—Jianfeng Ma, Xing Zhou & Zhirong Mu [] []