J Hosp Mar Man
Introduction
Journal of Hospitality Marketing & Management, 30(4)
INTEREST CATEGORY: SECTORS
POSTING TYPE: TOCs
Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support |
—Aleksandra Grobelna [] []
Esthetic Dining Experience: The relations among aesthetic stimulation, pleasantness, memorable experience, and behavioral intentions
—Jeou-Shyan Horng & Hsuan Hsu [] []
Servant leadership in hospitality: a meta-analytic review
—Chenglin Gui, Pengcheng Zhang, Rong Zou & Xi Ouyang [] []
Do Corporate Social Responsibility (CSR) initiatives boost customer retention in the hotel industry? A moderation-mediation approach
—Shalini Srivastava & Nidhi Singh [] []
How features embedded in eWOM predict hotel guest satisfaction: an application of artificial neural networks
—Aakash Aakash, Abhishek Tandon & Anu Gupta Aggarwal [] []
Signaling effects of branded amenities on customer-based brand equity
—Eun Joo Kim, Seyhmus Baloglu & Tony L. Henthorne [] []