J Service Res
Introduction
Journal of Service Research, 24(2)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Editorial
High-Quality Qualitative Research: Getting Into Gear
—Amber M. Epp and Cele C. Otnes [] []
Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda
—Josina Vink, Kaisa Koskela-Huotari, BÃ¥rd Tronvoll, Bo Edvardsson, and Katarina Wetter-Edman [] []
Member Retention and Donations in Nonprofit Service Organizations: The Balance Between Peer and Organizational Identification
—Di Fang, Paul W. Fombelle, and Ruth N. Bolton [] []
Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers
—Amin Nazifi, Katja Gelbrich, Yany Grégoire, Sebastian Koch, Dahlia El-Manstrly, and Jochen Wirtz [] []
Special Section on Enacting Service Work in a Changing World
Editorial
Enacting Service Work in a Changing World: Time for a Dialogue
—Mahesh Subramony and Markus Groth [] []
Four Decades of Frontline Service Employee Research: An Integrative Bibliometric Review
—Mahesh Subramony, Markus Groth, Xinyu ‘Judy’ Hu, and Yu Wu [] []
Enacting Professional Service Work in Times of Digitalization and Potential Disruption
—Frida Pemer [] []
The Role of Frontline Employees’ Competitive Intelligence and Intraorganizational Social Capital in Driving Customer Outcomes
—Ashish Kalra, Raj Agnihotri, and Elten Briggs [] []
Bringing Service Interactions Into Focus: Prevention- Versus Promotion-Focused Customers’ Sensitivity to Employee Display Authenticity
—Andreas T. Lechner and Frank Mathmann [] []
Unpacking the Relationship Between Customer (In)Justice and Employee Turnover Outcomes: Can Fair Supervisor Treatment Reduce Employees’ Emotional Turmoil?
—Danielle D. van Jaarsveld, David D. Walker, Simon Lloyd D. Restubog, Daniel Skarlicki, Yueyang Chen, and Pascale H. Frické [] []