J Service Man
Introduction
Journal of Service Management, 32(3)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
The impact of service innovation on firm performance: a meta-analysis
—Changli Feng, Ruize Ma, Lin Jiang []
Dimensionality of frontline employee friendliness in service encounters
—Melanie F. Boninsegni, Olivier Furrer, Anna S. Mattila []
Implications of customer participation in outsourcing non-core services to third parties
—Kaat De Pourcq, Katrien Verleye, Bart Larivière, Jeroen Trybou, Paul Gemmel []
Dynamics of wellbeing co-creation: a psychological ownership perspective
—Tom Chen, Sarah Dodds, Jörg Finsterwalder, Lars Witell, Lilliemay Cheung, Mareike Falter, Tony Garry, Hannah Snyder, Janet R. McColl-Kennedy []
Development and validation of a measurement scale for the experience capability construct
—Frédéric Ponsignon, Jeffery S. Smith, Andi Smart []
Uncertainty profiles in engineering-service development: exploring supplier co-creation
—Tabea Ramirez Hernandez, Melanie E. Kreye []