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INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

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Special issue: Transition: service research opportunities for an aging society

Aging and the preference for the human touch
—Ruomeng Wu, Meng Liu, Frank Kardes []

Information processing by elderly consumers: a five-decade review
—Gianluigi Guido, Marco Pichierri, Cristian Rizzo, Verdiana Chieffi, George Moschis []

Guest editorial: age is a construct, not a characteristic
—Volker Kuppelwieser, Philipp Klaus []

Researcher or respondent: a personal commentary on ageing and the servicescape
—John Bateson []

Why do older consumers avoid innovative products and services?
—Hyeyoon Bae, Sang Hyun Jo, Euehun Lee []

Understanding self-service technology adoption by “older” consumers
—Jungkun Park, Dongyoup Kim, Hyowon Hyun []

Companion cocreation: improving health service encounters of the elderly
—Leticia Suárez-Álvarez, Ana Suárez-Vázquez, Ana-Belén del Río-Lanza []

Age identity, stereotypes and older consumers’ service experiences
—Kate Westberg, Mike Reid, Foula Kopanidis []

Well-being in later life: a life course perspective
—Pattharanitcha Prakitsuwan, George P. Moschis []

Elderly customers’ reactions to service failures: the role of future time perspective, wisdom and emotional intelligence
—Walid Chaouali, Nizar Souiden, Christian M. Ringle []

Frontline employee age and customer mistreatment: a meta-analysis
—Mehmet Okan, Ayse Banu Elmadag, Elif İdemen []