Service Ind J
Introduction
Service Industries Journal, 41(1/2)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Transformative service research and COVID-19
Editorial
Transformative service research and COVID-19
—Catherine Prentice, Levent Altinay & Arch G. Woodside [] []
Social distancing and wellbeing: conceptualizing actor distance and actor safe zone for pandemics
—Jörg Finsterwalder [] []
Using regulatory focus to encourage physical distancing in services: when fear helps to deal with Mr. Deadly COVID-19
—Do The Khoa, Chen-Ya Wang & Priyanko Guchait [] []
Brand anthropomorphism, love and defense: does attitude towards social distancing matter?
—Faizan Ali, Seden Dogan, Muslim Amin, Kashif Hussain & Kisang Ryu [] []
Effects of retailers’ service quality and legitimacy on behavioral intention: the role of emotions during COVID-19
—Kiseol Yang, Jiyoung Kim, Jihye Min & Araceli Hernandez-Calderon [] []
Masked smiles matter – employee verbal expertise and emotion display during COVID-19 |
—Verena Hofmann, Nicola E. Stokburger-Sauer, Anna Wanisch & Heike Hebborn [] []
Resilience building in service firms during and post COVID-19
—Arthur Huang & Melissa Farboudi Jahromi [] []