Service Bus
Introduction
Service Business, 15(1)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Challenge or opportunity? A case of tire rental servitization from financial and channel perspectives
—Myungjin Hyun, Jieun Kim []
Service production in high captivity service firms
—Erim Ergene, Bruce Skaggs, Inigo Echeveste []
The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services
—Daniel Belanche, Luis V. Casaló, Carlos Flavián, Alfredo Pérez-Rueda []
The path from role clarity to job satisfaction: natural acting and the moderating impact of perceived fairness of compensation in services
—Miri Chung, Young-Hye Jang, Steven A. Edelson []
Segmenting customers according to online word-of-mouth about hotels
—Beatriz Moliner-Velázquez, Maria Fuentes-Blasco, Irene Gil-Saura []
Why do individuals word-of-mouth destinations they never visited?
—Wee-Kheng Tan, Ching-Hsiang Lin []
Stakeholder sentiment in service supply chains: big data meets agenda-setting theory
—Ray Qing Cao, Dara G. Schniederjans, Vicky Ching Gu []
Product-service systems evolution in the era of Industry 4.0
—Paolo Gaiardelli, Giuditta Pezzotta, Alice Rondini, David Romero, Farnaz Jarrahi, Marco Bertoni, Stefan Wiesner, Thorsten Wuest, Tobias Larsson, Mohamed Zaki, Philipp Jussen, Xavier Boucher, Ali Z. Bigdeli, Sergio Cavalieri []