J Service Man
Introduction
Journal of Service Management, 32(2)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
A transformative supply chain response to COVID-19
—Diane A. Mollenkopf, Lucie K. Ozanne, Hannah J. Stolze []
Adapting research methodology during COVID-19: lessons for transformative service research
—Sarah Dodds, Alexandra Claudia Hess []
Customers’ contamination concerns: an integrative framework and future prospects for service management
—Simon Hazée, Yves Van Vaerenbergh [Google Scholar]
Prosumers in times of crisis: definition, archetypes and implications
—Bodo Lang, Rebecca Dolan, Joya Kemper, Gavin Northey []
Transformative value and the role of involvement in gamification and serious games for well-being
—Rory Francis Mulcahy, Nadia Zainuddin, Rebekah Russell-Bennett []
The influence of social distancing on employee well-being: a conceptual framework and research agenda
—Sven Tuzovic, Sertan Kabadayi []
Managing the human–chatbot divide: how service scripts influence service experience
—Sean Sands, Carla Ferraro, Colin Campbell, Hsiu-Yuan Tsao []
Will the customers be happy? Identifying unsatisfied customers from service encounter data
—Lucas Baier, Niklas Kühl, Ronny Schüritz, Gerhard Satzger []