OFR Awards
Introduction
The Organizational Frontlines Interest Group Young Scholars, and Frontlines in Crisis, (Zoom) Award Presentations, 18 Feb 2021
INTEREST CATEGORY: SERVICE
POSTING TYPE: Awards
Author: Todd Arnold
Organizational Frontlines Interest Group announces Winners of the
Young Scholars and Frontlines in Crisis
Research Competition Awards for 2021!
Zoom Link
Meeting ID: 959 3485 8849; Passcode: 495805
泭Opening Remarks by OFR Co-Chairs:
Detelina Marinova (Missouri) and James Maxham (UVA)
泭SESSION 1: February 18, 2021, 10am – 11am CST
Chair:泭 Todd Arnold (OSU)
Young Scholar Research Award – Winner Presentations
Discussants: Bitty Balducci (Washington State), Sterling Bone (Utah State), Andrew Crecelius (Iowa State) and Martin Mende (Florida State)
Whos In Control: How Default Tip Levels Influence Customers Emotions and Engagement by Nathan Warren (University of Oregon), Sara Hanson (University of Richmond), and Hong Yuan (University of Oregon)
The Complex Nature of Customer Orientation in Boundary Spanning Roles: An Investigation of Depletion, Customer Depersonalization and Shirking Behavior, by Jonathan Beck (Boston College), Clay Voorhees (University of Alabama), and Carol L. Esmark Jones (University of Alabama)
Defining, Measuring and Managing Networked Customer Experience: A Multi-Method Study of Mobile Payment Apps in Retail Settings, by Nandini Nim (Georgia State University) and V. Kumar (ISB)
泭泭
SESSION 2: February 18, 2021, 11:30am 12:30pm CST
Chair:泭 Jagdip Singh (Case)
Frontlines in Crisis Competition – Winner Presentations
泭Discussants: Mike Ahearne (Houston), Mike Brady (Florida State), Mark Houston (TCU), John Rudd (Warwick), Ravi Sohi (Nebraska)
Stopping the Spread: The Role of Blame Attributions and Frontline Staff Measures in Curbing C2C Misbehavior Contagion, by Ilias Danatzis (Kings College London), Jana Moller (Freie University Berlin)
Customer-Salesperson Relationships in Times of Crisis: A Power-Dependency Perspective, by Claire Cardy (Warwick Business School) and Johannes Habel (University of Houston)
Selected for presentation and workshop development:
Which Type of AI Solutions Prove Useful During Crisis? Evidence from the COVID-19 Pandemic, by Linda Alkire (Texas State University), Yashar Atefi (University of Denver), Kaushik Jayaram (University of Georgia) and Irene Nahm (University of Minnesota)
Closing Remarks:泭 Todd Arnold (OSU) and