J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 31(1)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
The tipping point: mitigating the curvilinear effect of frontline service employee’s perception of leadership humility on frontline service performance
—Devin Bin, Keo Mony Sok, Phyra Sok, Sonariddh Mao [Google Scholar]
Effect of frontline employee’s hope and consumer failure during consumer-created emergencies
—Kumar Rakesh Ranjan, Rupanwita Dash, Praveen Sugathan, Wen Mao [Google Scholar]
Customer self-determination in value co-creation
—Lenna V. Shulga, James A. Busser []
Paranoid personality and frontline employee’s proactive work behaviours: a moderated mediation model of empathetic leadership and perceived psychological safety
—Shaker Bani-Melhem, Faridahwati Mohd. Shamsudin, Rawan Mazen Abukhait, Samina Quratulain []
Robotizing shared service centres: key challenges and outcomes
—Alcidio Silva Figueiredo, Luisa Helena Pinto []
Sources and categories of well-being: a systematic review and research agenda
—Arafat Rahman []
The impact of termination severity on customers’ emotional, attitudinal and behavioral reactions
—Amin Nazifi, Dahlia El-Manstrly, Angela Tregear, Kristina Auxtova [Google Scholar]