J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 30(6)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Optimizing competitive performance of service firms in data-rich environment
—Muhammad Sabbir Rahman, Md Afnan Hossain, Fadi Abdel Muniem Abdel Fattah, Shahriar Akter []
Facilitators and inhibitors of value co-creation in the industrial services environment
—Andrei Bonamigo, Brenda Dettmann, Camila Guimarães Frech, Steffan Macali Werner []
Determinants of recovery satisfaction and service loyalty: the differing effects of service recovery system and service recovery performance
—Pallavi R. Kamath, Yogesh P. Pai, Nandan K.P. Prabhu []
Labors of love: service employees on customer participation
—Laee Choi, Charles A. Lawry []
Customer participation and well-being: the roles of service experience, customer empowerment and social support
—Lishan Xie, Dongmei Li, Hean Tat Keh []