Service Ind J
Introduction
Service Industries Journal, 40(15/16)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Trust theory and customer services research: theoretical review and synthesis
—Neve Isaeva , Kira Gruenewald & Mark N. K. Saunders [] []
The genealogy of service innovation: the research field tells its own story
—Marina Figueiredo Moreira , George Kuk , Tomas de Aquino Guimaraes & Pedro Henrique Melo Albuquerque [] []
Multichannel integration along the customer journey: a systematic review and research agenda
—Lily (Xuehui) Gao , Iguacel Melero & F. Javier Sese [] []
Market turbulence and service innovation in hospitality: examining the underlying mechanisms of employee and organizational resilience
—Dagnachew L. Senbeto & Alice H. Y. Hon [] []
Corporate social responsibility authenticity from the perspective of restaurant consumers
—Minseong Kim & Svetlana Stepchenkova [] []
Experience vs quality: predicting satisfaction and loyalty in services
—Gurel Cetin [] []