J Hosp Mar Man
Introduction
Journal of Hospitality Marketing & Management, 29(7)
INTEREST CATEGORY: SECTORS
POSTING TYPE: TOCs
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
—Catherine Prentice , Sergio Dominique Lopes & Xuequn Wang [] []
Artificially intelligent device use in service delivery: a systematic review, synthesis, and research agenda
—Oscar Hengxuan Chi , Gregory Denton & Dogan Gursoy [] []
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers perceptions of service quality attributes, perceived price, satisfaction, trust, and loyalty
—Yoksamon Jeaheng , Amr Al-Ansi & Heesup Han [] []
Can employee workplace mindfulness counteract the indirect effects of customer incivility on proactive service performance through work engagement? A moderated mediation model
—Jichul Jang , WooMi Jo & Jinok Susanna Kim [] []
Im mindfully green: examining the determinants of guest pro-environmental behaviors (PEB) in hotels
—Maria Dharmesti , Bill Merrilees & Lanita Winata [] []
The impact of customer compassion on face-to-face and online complaints
—Yoohee Hwang & Anna S. Mattila [] []
An examination of experiential quality, nostalgia, place attachment and behavioral intentions of hospitality customers
—Chen-Tsang Tsai , Hsuan Hsu & Chia-Chi Chen [] []