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POSTING TYPE: TOCs

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Antecedents and performance outcomes of value-based selling in sales teams: a multilevel, systems theory of motivation perspective
—Ryan Mullins, Bulent Menguc, Nikolaos G. Panagopoulos []

Cheaper and smaller or more expensive and larger: how consumers respond to unit price increase tactics that simultaneously change product price and package size
—Jun Yao, Harmen Oppewal, Di Wang []

Toward a theory of spirals: the dynamic relationship between organizational pride and customer-oriented behavior
—Tobias Kraemer, Welf H. Weiger, Matthias H. J. Gouthier, Maik Hammerschmidt []

Consumer arrogance and word-of-mouth
—Ayalla Ruvio, Richard P. Bagozzi, G. Tomas M. Hult, Richard Spreng []

The interplay between business and personal trust on relationship performance in conditions of market turbulence
—Stephanie M. Mangus, Eli Jones, Judith Anne Garretson Folse, Shrihari Sridhar []

Using product development information to spur the adoption of continuous improvement products
—Nga N. Ho-Dac, Minu Kumar, Rebecca J. Slotegraaf []

Successive product generations: financial implications of industry release rhythm alignment
—Torsten Bornemann, Cornelia Hattula, Stefan Hattula []

Brand relevance and the effects of product proliferation across product categories
—Yanhui Zhao, Yufei Zhang, Joyce (Feng) Wang, Wyatt A. Schrock, Roger J. Calantone []

Review Papers

Customer engagement in social media: a framework and meta-analysis
—Fernando Santini, Wagner Junior Ladeira, Diego Costa Pinto, Márcia Maurer Herter, Claudio Hoffmann Sampaio, Barry J. Babin []

How CEO/CMO characteristics affect innovation and stock returns: findings and future directions
—Ya You, Shuba Srinivasan, Koen Pauwels, Amit Joshi []

Correction

Correction to: Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters
—Anne-Madeleine Kranzbühler, Alfred Zerres, Mirella H. P. Kleijnen, Peeter W. J. Verlegh []