J Services Mar
Introduction
Journal of Services Marketing, 34(5)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Relationship between retailers’ return policies and consumer ratings
—Md Rokonuzzaman, Atmadeep Mukherjee, Pramod Iyer, Amaradri Mukherjee []
Health literacy and its effects on well-being: how vulnerable healthcare service users integrate online resources
—Justine Virlée, Allard C.R. van Riel, Wafa Hammedi []
Unpacking the efficacy of organizational routines in the financial services industry
—Russell K. Lemken, William J. Rowe []
Transformative service research at the BoP: the case of Etawa goat farmers in Indonesia
—Alison Dean, Nur Indrianti []
Consumer territorial responses in service settings
—Christy Ashley, Jonathan Ross Gilbert, Hillary A. Leonard []
Does emotional labor color service actions in customer buying?
—Tali Seger-Guttmann, Hana Medler-Liraz []
Service encounter microblog word of mouth and its impact on firm reputation
—Jennifer Brannon Barhorst, Alan Wilson, Graeme James McLean, Joshua Brooks []
Buffering negative impacts of jaycustomer behavior on service employees
—Alice J.M. Tan, Raymond Loi, Long W. Lam, CherisW.C. Chow []
SERVBID: the development of a B2C service brand identity scale
—Vandana Pareek, Tina Harrison []
Child helplines: exploring determinants and boundary conditions of volunteer encounter satisfaction
—Joshua Siegel, Willemijn van Dolen []