J Retailing Con Services
Introduction
Journal of Retailing and Consumer Services, 57
INTEREST CATEGORY: RETAIL AND PRICING
POSTING TYPE: TOCs
Price image and the sugrophobia effect on luxury retail purchase intention
—Jun-Hwa Cheah, David Waller, Park Thaichon, Hiram Ting, Xin-Jean Lim []
Why visit theme parks? A leisure constraints and perceived authenticity perspective
—Wee-Kheng Tan, Shih-Yin Huang []
‘Online Omnivores’ or ‘Willing but struggling’? Identifying online grocery shopping behavior segments using attitude theory
—Christian Brand, Tim Schwanen, Jillian Anable []
Non-immersive virtual reality technologies in real estate: How customer experience drives attitudes toward properties and the service provider
—Gordy Pleyers, Ingrid Poncin []
Applying the multisensory sculpture technique to explore the role of brand usage on multisensory brand experiences
—Fernando Rey Castillo-Villar, Ana Josefina Villasante-Arellano []
Sharing of fake news on social media: Application of the honeycomb framework and the third-person effect hypothesis
—Shalini Talwar, Amandeep Dhir, Dilraj Singh, Gurnam Singh Virk, Jari Salo []
National versus private brand: A regulatory focus perspective
—Trang P. Tran, Francisco Guzmán, Audhesh K. Paswan, Charles Blankson []
(Dynamic) willingness to pay and e-commerce: Insights from sparkling wine sector in Russia
—Svetlana Fedoseeva []
Equilibrium in supply chain network with competition and service level between channels considering consumers’ channel preferences
—Guangming Zhang, Gengxin Dai, Hao Sun, Guitao Zhang, Zhilin Yang [Google Scholar]
The terror of death and consumers’ sustainability attitudes
—Anni Rahimah, Shadab Khalil, Huu Phuc Dang, Julian Ming-Sung Cheng []
Persuasive location-based messaging to increase store visits: An exploratory study of fashion shoppers
—Selmar Meents, Tibert Verhagen, Jani Merikivi, Jesse Weltevreden []
Timed intervention in COVID-19 and panic buying
—Catherine Prentice, Jinyan Chen, Bela Stantic []
Creating an effective self-managed service climate for frontline service employees
—Patrick van Esch, Denni Arli, Mahnaz Haji Gheshlaghi []
How managerial responses to online reviews affect customer satisfaction: An empirical study based on additional reviews
—Yan Zhao, Lingling Wen, Xiangnan Feng, Ran Li, Xiaolin Lin []
Employee norm-violations in the service encounter during the corona pandemic and their impact on customer satisfaction
—Magnus Söderlund []
A PLS-SEM approach to understanding E-SQ, E-Satisfaction and E-Loyalty for fashion E-Retailers in Spain
—Pablo Gutiérrez RodrÃguez, Ricardo Villarreal, Pedro Cuesta Valiño, Shelley Blozis []
The impact of personal, market- and product-relevant factors on patronage behaviour in the automobile tyre replacement market
—Fuseina Mahama-Musah, Lieselot Vanhaverbeke, Arnaud Gillet []
Mall experiences are not universal: The moderating roles of national culture and mall industry age
—Shaked Gilboa, Iris Vilnai-Yavetz, Vince Mitchell, Adilson Borges, Kwabena Frimpong, Nourdine Belhsen []
Enhancing brand coolness through perceived luxury values: Insight from luxury fashion brands
—Sandra Maria Correia Loureiro, Jano Jiménez-Barreto, Jaime Romero []
Observation of other’s preferential treatment as a constructive catalyst for improved repatronize intentions
—Woojung Chang, Ji Hee Song, Sungho Lee [Google Scholar]
The conditional enjoyment-enhancing effect of shipping box aesthetics
—Benedikt Schnurr, Martin Wetzels []
Managing customer reactions to brand deletion in B2B and B2C contexts
—Purvi Shah []
Unusual purchasing behavior during the early stages of the COVID-19 pandemic: The stimulus-organism-response approach
—Samuli Laato, A.K.M. Najmul Islam, Ali Farooq, Amandeep Dhir []
Analysis of the adoption of customer facing InStore technologies in retail SMEs
—Javier Lorente-MartÃnez, Julio NavÃo-Marco, Beatriz Rodrigo-Moya []
Street harassment is marketplace discrimination: The impact of street harassment on young female consumers’ marketplace experiences
—Mark S. Rosenbaum, Karen L. Edwards, Binayak Malla, Jyoti Regmi Adhikary, Germán Contreras RamÃrez []
Exploring the resources associated with consumer vulnerability: Designing nuanced retail hardship programs
—Charmaine Glavas, Kate Letheren, Rebekah Russell-Bennett, Ryan McAndrew, Rowan E. Bedggood []
Beyond good and bad: Challenging the suggested role of emotions in customer experience (CX) research
—Aikaterini Manthiou, Ellie Hickman, Phil Klaus []
Customer experience and commitment in retailing: Does customer age matter?
—Imran Khan, Linda D. Hollebeek, Mobin Fatma, Jamid Ul Islam, Iivi Riivits-Arkonsuo []
Shopping intention at AI-powered automated retail stores (AIPARS)
—Rajasshrie Pillai, Brijesh Sivathanu, Yogesh K. Dwivedi []
Sensory overload in a shopping environment: Not every sensory modality leads to too much stimulation
—Lieve Doucé, Carmen Adams []
Mobile payment and online to offline retail business models
—Shu-Hsien Liao, Ling-Ling Yang []
What shapes adolescents’ attitudes toward luxury brands? The role of self-worth, self-construal, gender and national culture
—Aysen Bakir, Elodie Gentina, Luciana de Araújo Gil []
Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail
—Olli Tyrväinen, Heikki Karjaluoto, Hannu Saarijärvi []
The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
—Taeshik Gong, Chen-Ya Wang, Kangcheol Lee []
The small, inventory free retail format: The impact on consumer-based brand equity and purchase behavior
—Kelcie Slaton, Danielle Testa, Sonia Bakhshian, Ann Marie Fiore []
Is it all about consumer engagement? Explaining continuance intention for utilitarian and hedonic service consumption
—Janne Hepola, Matti Leppäniemi, Heikki Karjaluoto []
The evolving role of hit and niche products in brick-and-mortar retail category assortment planning: A large-scale empirical investigation of U.S. consumer packaged goods
—Jake D. Hoskins []
Why do people buy organic food? The moderating role of environmental concerns and trust
—Anushree Tandon, Amandeep Dhir, Puneet Kaur, Shiksha Kushwah, Jari Salo []
Role of consumption values in the luxury brand experience: Moderating effects of category and the generation gap
—Sang-Lin Han, Kihyung Kim []
Exploring consumers’ subjective shopping experiences in directly operated luxury brand stores
—Hannele Kauppinen-Räisänen, Hans Mühlbacher, Marika Taishoff []
The effect of interior color on customers’ aesthetic perception, emotion, and behavior in the luxury service
—Dongyoup Kim, Hyowon Hyun, Jungkun Park []
The end of the world as we know it? The influence of online channels on the luxury customer experience
—Philipp ‘Phil’ Klaus []
The moderating effect of need for belonging and communal-brand connection on counterfeit purchasing
—Matthew A. Hawkins []
Pillars of sustainable food experiences in the luxury gastronomy sector: A qualitative exploration of Michelin-starred chefs’ motivations
—Wided Batat []
A neurophysiological exploration of the dynamic nature of emotions during the customer experience
—Nanouk Verhulst, Iris Vermeir, Hendrik Slabbinck, Bart Larivière, Maurizio Mauri, Vincenzo Russo []
An evolutionary game theoretic model for analyzing retailers’ behavior when introducing economy and premium private labels
—Parisa Assarzadegan, Seyed Reza Hejazi, Gholam Ali Raissi []
Condoms and bananas: Shock advertising explained through congruence theory
—Michael S.W. Lee, Felix Septianto, Catherine Frethey-Bentham, Esther Gao []
Can gamification increases consumers’ engagement in fitness apps? The moderating role of commensurability of the game elements
—Wenting Feng, Rungting Tu, Peishan Hsieh []
Investigating pharmaceutical logistics service quality with refined Kano’s model
—Mu-Chen Chen, Chia-Lin Hsu, Li-Hung Lee [Google Scholar]
The phenomenon of purchasing second-hand products by the BOP consumers
—Srabanti Mukherjee, Biplab Datta, Justin Paul []
The practitioners’ path to customer loyalty: Memorable experiences or frictionless experiences?
—Luke Williams, Alexander Buoye, Timothy L. Keiningham, Lerzan Aksoy []
Patient experience in the digital age: An investigation into the effect of generational cohorts
—Linda Alkire (née Nasr), Genevieve E. O’Connor, Susan Myrden, Sören Köcher []
Online luxury goods with price discount or onsite luxury goods with luxury services: Role of situation-specific thinking styles and socio-demographics
—Sann Ryu []