Service Ind J
Introduction
Service Industries Journal, 40(13)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
COVID-19 restrictions and consumers’ psychological reactance toward offline shopping freedom restoration
—Naeem Akhtar , Muhammad Nadeem Akhtar , Muhammad Usman , Moazzam Ali & Umar Iqbal Siddiqi [] []
COVID-19 and undeclared work: impacts and policy responses in Europe
—Colin C. Williams & Aysegul Kayaoglu [] []
Customer engagement and employee engagement: systematic review and future directions
—Shumaila Chandni & Zillur Rahman [] []
Trust and customer engagement in the banking sector in Ghana
—John Paul Kosiba , Henry Boateng , Abednego Feehi Okoe & Robert Hinson [] []
Impacts of network relationships on absorptive capacity in the context of innovation
—Petra Binder [] []
The role of conflicting online reviews in consumers’ attitude ambivalence
—Umar Iqbal Siddiqi , Jin Sun & Naeem Akhtar [] []