J Hosp Mar Man
Introduction
Journal of Hospitality Marketing & Management, 29(6)
INTEREST CATEGORY: SECTORS
POSTING TYPE: TOCs
Service robots in hotels: understanding the service quality perceptions of human-robot interaction
—Youngjoon Choi , Miju Choi , Munhyang (Moon) Oh & Seongseop (Sam) Kim [] []
Determinants of self-service technology adoption and implementation in hotels: the case of China
—Chun Liu , Kam Hung , Dan Wang & Sha Wang [] []
Impacts of consumers’ beliefs, desires and emotions on their impulse buying behavior: application of an integrated model of belief-desire theory of emotion
—Sungpo Yi & Tun Jai [] []
Customers’ reactions to other customer caused service failures: the effects of tie strength on customer loyalty
—Youngsun Sean Kim & Melissa A. Baker [] []
How do social norms affect customers’ food selections at restaurants? Investigating social norms misalignment using polynomial regression with response surface analysis
—Jinhyun Jun & Susan W. Arendt [] []
Green marketing orientation: achieving sustainable development in green hotel management
—Kuo Cheng Chung [] []