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INTEREST CATEGORY: RETAIL AND PRICING
POSTING TYPE: TOCs

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It takes two to tango: The role of customer empathy and resources to improve the efficacy of frontline employee empathy
—Liem Viet Ngo, Thi Nguyet Que Nguyen, Nam The Tran, Widya Paramita []

The pauper wears prada? How debt stress promotes luxury consumption
—Wangshuai Wang, Tianjiao Ma, Jie Li, Mo Zhang []

Influence of opinion leadership identification criteria: The purchase of smartphones
—Margarita E. Romero-Rodríguez, M. Carolina Rodríguez-Donate, M. Carmen Hernández-García, M. Gracia Rodríguez-Brito []

Dynamic assortment in the presence of brand heterogeneity
—Jiaqing Qiu, Xiangyong Li, Yongrui Duan, Mengxi Chen, Peng Tian []

Modelling consumers’ acceptance for the click and collect service
—Christina Milioti, Katerina Pramatari, Ioanna Kelepouri []

A coordination mechanism through relational contract in a two-echelon supply chain
—Yong Liu, Zhi-yang Liu, Wen-wen Ren, Jeffrey Yi Lin Forrest []

Social media sentimentas an additional performance measure? Examples from iconic theme park destinations
—Nicole Olynk Widmar, Courtney Bir, McKenna Clifford, Natalya Slipchenko []

Intra-household task allocation in online grocery shopping: Together alone
—Ellen Van Droogenbroeck, Leo Van Hove []

Bridging the valuescape with digital technology: A mixed methods study on customers’ value creation process in the physical retail space
—Sture Nöjd, Jessica Westman Trischler, Tobias Otterbring, Pernille K. Andersson, Erik Wästlund []

Why do people use and recommend m-wallets?
—Puneet Kaur, Amandeep Dhir, Rahul Bodhi, Tripti Singh, Mohammad Almotairi []

Feeling hungry? let’s order through mobile! examining the fast food mobile commerce in China
—Umair Akram, Aisha Rehman Ansari, Guoqun Fu, Muhammad Junaid [Google Scholar]

Visitors’ pro-environmental behavior and the underlying motivations for natural environment: Merging dual concern theory and attachment theory
—Minseong Kim, Dong-Woo Koo []

Research on the influence of after-sales service quality factors on customer satisfaction
—Sajjad Shokouhyar, Sina Shokoohyar, Sepehr Safari []

Exploring the effect of Starbucks’ green marketing on consumers’ purchase decisions from consumers’ perspective
—Pei-Hsuan Tsai, Guan-Yi Lin, Yu-Lin Zheng, Yi-Chong Chen, Pao-Zhen Chen, Zheng-Cheng Su [Google Scholar]

Privacy threats with retail technologies: A consumer perspective
—Gabriele Pizzi, Daniele Scarpi []

The role of consumer knowledge, experience,and heterogeneity in fish consumption: Policy lessons from Japan
—Shinichi Kitano, Naotoshi Yamamoto []

Market demand and government regulation for quality grading system of agricultural products in China
—Wenjing Nie, Taiping Li, Liqun Zhu []

Do consumers use tipping to monitor service? Role of power and embarrassment
—Jeonggyu Lee, Anubhav Aggarwal, Hoori Rafieian, Daniel Korschun []

How to increase multichannel shopping satisfaction? An adapted Kano based stage-gate approach to select new technologies
—Daniel Baier, Alexandra Rese []

The effects of possession- and social inclusion-defined materialism on consumer behavior toward economical versus luxury product categories, goods versus services product types, and individual versus group marketplace scenarios
—Weng Marc Lim, Cynthia Su Chen Phang, Ai Ling Lim []

A multi-country study of bank reputation among customers in Africa: Key antecedents and consequences
—Christian Nedu Osakwe, Belén Ruiz, Hayford Amegbe, Nathalie B. Chinje, Jun-Hwa Cheah, T. Ramayah []

Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience
—Sanja Pekovic, Sylvie Rolland []

How do consumers process digital display ads in-store? The effect of location, content, and goal relevance
—Stephanie van de Sanden, Kim Willems, Malaika Brengman []

Revisiting customer analytics capability for data-driven retailing
—Md Afnan Hossain, Shahriar Akter, Venkata Yanamandram []

Now is the time to embrace interactive electronic applications of Association Pattern Technique
—Lizette Diedericks, Alet C. Erasmus, Suné Donoghue []

Impact of acculturation to western culture (AWC) on western fashion luxury consumption among Gen-Y consumers in the Asia-Pacific region
—Manish Das, Dr Charles Jebarajakirthy []

Special section on ‘Technology & Retail’, linked to the 26th RARCS (Tallinn, Estonia)
—Kim Willems, Malaika Brengman []

Chatbots in retailers’ customer communication: How to measure their acceptance?
—Alexandra Rese, Lena Ganster, Daniel Baier []

Gender differences using online auctions within a generation Y sample: An application of the Theory of Planned Behaviour
—Christopher McLaughlin, Laura Bradley McCauley, Garry Prentice, Emma-Jayne Verner, Sharon Loane []

Engaging and retaining customers with AI and employee service
—Catherine Prentice, Mai Nguyen []

Service quality in airport hotel chains through the lens of online reviewers
—Sérgio Moro, Rui J. Lopes, Joaquim Esmerado, Miguel Botelho []

Shopping and cross-shopping practices in Hanoi Vietnam: An emerging urban market context
—Van Hai Tran, Lucie Sirieix []