J Service Res
Introduction
Journal of Service Research, 23(3)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
A Meta-Analysis of Frontline Employees’ Role Behavior and the Moderating Effects of National Culture
—Jeroen J. L. Schepers and Michel van der Borgh [] []
What Gets Measured Gets Done: Can Self-Tracking Technologies Enhance Advice Compliance?
—Kristina Wittkowski, Jan F. Klein, Tomas Falk, Jeroen J. L. Schepers, Jaakko Aspara, and Kai N. Bergner [] []
Customer Participation Variation and Its Impact on Customer Service Performance: Underlying Process and Boundary Conditions
—Bulent Menguc, Seigyoung Auh, and Fatima Wang [] []
Pricing Metrics and the Importance of Minimum and Billing Increments
—Bernd Skiera, Christian Schlereth, and Sebastian Oetzel [] []
Mix&Match: A Resource-Based Complaint Recovery Framework for Tangible Compensation
—Stanislav Stakhovych and Ali Tamaddoni [] []
Consumers Complain More Fiercely Through Small-Screen Devices: The Role of Spatial Crowding Perception
—Yuanyuan Zhou, Bin Tian, Tingting Mo, and Zhuoying Fei [] []
Access-Based Services as Substitutes for Material Possessions: The Role of Psychological Ownership
—Martin P. Fritze, André Marchand, Andreas B. Eisingerich, and Martin Benkenstein [] []