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INTEREST CATEGORY: RETAIL AND PRICING
POSTING TYPE: TOCs

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Customer proactive training vs customer reactive training in retail store settings: Effects on script proficiency, customer satisfaction, and sales volume
—Lionel Nicod, Sylvie Llosa, David Bowen []

Consumer resistance and inertia of retail investors: Development of the resistance adoption inertia continuance (RAIC) framework
—Himanshu Seth, Shalini Talwar, Anuj Bhatia, Akanksha Saxena, Amandeep Dhir []

Sociodemographic and spatial disaggregation of e-commerce channel use in the grocery market in Great Britain
—Nick Hood, Ryan Urquhart, Andy Newing, Alison Heppenstall []

How self-construal drives intention for status consumption: A moderated mediated mechanism
—Charles Jebarajakirthy, Manish Das []

The differential and synergistic effects of market orientation and entrepreneurial orientation on hotel ambidexterity
—Nabil Ghantous, Ibrahim Alnawas []

Examining key drivers of consumer experience with (non-financial) digital services—An exploratory study
—Aijaz A. Shaikh, Majed D. Alharthi, Hawazen O. Alamoudi []

The effect of 360-degree rotatable product images on purchase intention
—Seeun Kim, Tae Hyun Baek, Sukki Yoon []

Digital piracy among consumers in a developing economy: A comparison of multiple theory-based models
—Kian Yeik Koay, Fandy Tjiptono, Manjit Singh Sandhu []

Virtual reality through the customer journey: Framework and propositions
—Linda D. Hollebeek, Moira K. Clark, Tor W. Andreassen, Valdimar Sigurdsson, Dale Smith []

Are there peas in a pod when considering mobile phone and mobile applications use: A quantitative study
—Nisreen Ameen, Mahmood Hussain Shah, Julian Sims, Jyoti Choudrie, Robert Willis []

Therapeutic servicescapes: Restorative and relational resources in service settings
—Mark S. Rosenbaum, Margareta Friman, Germán Contreras Ramirez, Tobias Otterbring []

Impact of shared history on customers’ service evaluations
—Zeina T. Al Hakim, Sanchayan Sengupta, Caroline Cuny []

Determining profitable products in the retail market with consideration of cash limitation and exhibition periods
—Gholam Hossain Kiani []

Retailer corporate social responsibility and consumer citizenship behavior: The mediating roles of perceived consumer effectiveness and consumer trust
—Van Thac Dang, Ninh Nguyen, Simon Pervan []

Barriers and enablers for innovation in the retail sector: Co-innovating with the customer. A case study in grocery retailing
—Jose Albors-Garrigos []

A synthesis of constructs for modelling consumers’ perception of value from mobile-commerce (M-VAL)
—Omkar Dastane, Chai Lee Goi, Fazlul Rabbanee []

“Conflict-performance assumption” or “performance-conflict assumption”: Insights from franchising
—Rozenn Perrigot, Begoña López-Fernández, Guy Basset []

Consumer personality and lifestyles at the box office and beyond: How demographics, lifestyles and personalities predict movie consumption
—Anthony Palomba []

Quality disclosure in the presence of strategic consumers
—Ju Zhao, Ju Qiu, Yong-Wu Zhou, Xiao-Jian Hu, Ai-Feng Yang []

Weathering consumer pricing sensitivity: The importance of customer contact and personalized services in the financial services industry
—Wonjoo Yun, Nicole Hanson []

The effect of time-varying factors on promotional activity in the German milk market
—Patrick Sebastian Holzer []

Transnational corporations’ localization strategies via retail attributes: Focus on Chinese market
—Sanghyup Shin, Hyun Kim, Woohyoung Kim []

Brand addiction in the contexts of luxury and fast-fashion brands
—Mona Mrad, Joelle Majdalani, Charles Chi Cui, Zeinab El Khansa []

Point of adoption and beyond. Initial trust and mobile-payment continuation intention
—Shalini Talwar, Amandeep Dhir, Ashraf Khalil, Geetha Mohan, A.K.M. Najmul Islam []

Do ethics drive value co-creation on digital sharing economy platforms?
—Waqar Nadeem, Saifeddin Al-Imamy []

Fairness perception of ancillary fees: Industry differences and communication strategies
—Wujin Chu, Jeongmin Lee, Chris Baumann, Christine Kang []

Label design of wines sold online: Effects of perceived authenticity on purchase intentions
—Jean-Éric Pelet, François Durrieu, Erhard Lick []

Forecasting artificial intelligence on online customer assistance: Evidence from chatbot patents analysis
—Eleonora Pantano, Gabriele Pizzi []

Storytelling, the scale of persuasion and retention: A neuromarketing approach
—Nicolas Hamelin, Park Thaichon, Christopher Abraham, Nicholas Driver, … Jayarethanam Pillai []

When retailers and manufacturers advertise together; examining the effect of co-operative advertising on ad reach and memorability
—Cathy Nguyen, Jenni Romaniuk, Justin Cohen, Margaret Faulkner []

Measuring ease of use of mobile applications in e-commerce retailing from the perspective of consumer online shopping behaviour patterns
—Xiong Li, Xiaodong Zhao, Wangtu (Ato) Xu, Wei Pu []

The effects of benefit-driven commitment on usage of social media for shopping and positive word-of-mouth
—Sann Ryu, JungKun Park []

Exploring the influence of online reviews and motivating factors on sales: A meta-analytic study and the moderating role of product category
—Kunlin Li, Yuhan Chen, Liyi Zhang []

An innovation resistance theory perspective on mobile payment solutions
—Puneet Kaur, Amandeep Dhir, Naveen Singh, Ganesh Sahu, Mohammad Almotairi []

Explaining the impact of consumer religiosity, perceived risk and moral potency on purchase intentions
—Gary Mortimer, Syed Muhammad Fazal-e-Hasan, Martin Grimmer, Louise Grimmer []

The effect of attribute originality on consumers’ adoption intention of customization: The role of construal level
—Bo Chen []

The effect of specific discount pattern in terms of price promotions on perceived price attractiveness and purchase intention: An experimental research
—Naci Büyükdağ, Ayşe Nur Soysal, Olgun Ki̇tapci []

Identifying the critical factors of customer behavior: An integration perspective of marketing strategy and components of attitudes
—Sheng-Fang Chou, Jeou-Shyan Horng, Chih-Hsing Sam Liu, Jun-You Lin []

Exploring the determinants of usage continuance willingness for location-based apps: A case study of bicycle-based exercise apps
—Chia-Chen Chen, Kuo-Lun Hsiao, Wan-Chen Li []

A correlated uniqueness model of service quality measurement among users of cloud-based service platforms
—Kwabena G. Boakye, Prathiba Natesan, Victor R. Prybutok []

Mediated-moderated effects: High and low store image, brand awareness, perceived value from mini and supermarkets retail stores
—Ana Paula Graciola, Deonir De Toni, Gabriel Sperandio Milan, Luciene Eberle []
Graphical abstract

“I’ll buy what she’s #wearing”: The roles of envy toward and parasocial interaction with influencers in Instagram celebrity-based brand endorsement and social commerce
—S. Venus Jin, Ehri Ryu [Google Scholar]

Guilt online vs. offline: What are its consequences on consumer behavior?
—Camille Saintives []

The effect of alcohol consumption and contextual cues on the evaluation of new brands of alcoholic beverages at the POS
—Kapil Khandeparkar, Manoj Motiani []

Price competition between green and non green products under corporate social responsible firm
—Shib Sankar Sana []

Need-for-touch and online purchase propensity: A comparative study of Portuguese and Chinese consumers
—Paulo Duarte, Susana Costa e Silva []

Investigating conflicting online review information:evidence from Amazon.com
—Elika Kordrostami, Vahid Rahmani []

Online anthropomorphism and consumers’ privacy concern: Moderating roles of need for interaction and social exclusion
—Yi Xie, Ke Chen, Xiaoling Guo []

Consumers’ purchase decisions and employer image
—Maria Rybaczewska, Leigh Sparks, Łukasz Sułkowski []

An exploratory investigation of factors affecting and best predicting the renewed adoption of mobile wallets
—Claudel Mombeuil []

The quest for consumer engagement via cause-related marketing: A mixed method study in an emerging economy
—Akansha Singh, Govind Swaroop Pathak []

Understanding the inhibitors to consumer mobile purchasing intentions
—Stefanie Sohn, Michael Groß []

Influencer marketing: Social media influencers as human brands attaching to followers and yielding positive marketing results by fulfilling needs
—Chung-Wha (Chloe) Ki, Leslie M. Cuevas, Sze Man Chong, Heejin Lim []

How social presence drives commitment and loyalty with online brand communities? the role of social commerce trust
—Waqar Nadeem, Amir H. Khani, Carsten D. Schultz, Nawal Abdalla Adam, … Nick Hajli []

Antecedents and consequents of consumers not adopting e-commerce
—Emerson Wagner Mainardes, Irailton Melo de Souza, Rogério Dias Correia []

Does self-esteem matter? A framework depicting role of self-esteem between dispositional mindfulness and impulsive buying
—Tavleen Kaur Dhandra []

Brand preference in the face of control loss and service failure: The role of the sound of brands
—Jamel Khenfer, Caroline Cuny []

Emerging cyborg products: An ethical market approach for market segmentation
—Mario Arias-Oliva, Jorge Pelegrín-Borondo, Ana María Lara-Palma, Emma Juaneda-Ayensa []

Triadic relationship between customers, service providers and government in a highly regulated industry
—Sara Quach, Park Thaichon, Chandana Hewege []

Stock replenishment policies for a vendor-managed inventory in a retailing system
—Ata Allah Taleizadeh, Iman Shokr, Ioannis Konstantaras, Mahyar VafaeiNejad []

Exploring hotel brand attachment: The mediating role of sentimental value
—Yan Liu, Yan Kou, Zhenzhong Guan, JiaJing Hu, Bo Pu []

Retail location preferences: A comparative analysis
—Oluwole Adeniyi, Abraham Brown, Paul Whysall []

Exploring customer sentiment regarding online retail services: A topic-based approach
—Jia-Jhou Wu, Sue-Ting Chang []

Special Section with Papers from 3rd International Colloquium on Design, Branding and Marketing

Introduction to the special issue of the 3rd International Colloquium on design, branding and marketing
—Athina Dilmperi, Charles McIntyre, Charles Dennis, T.C. Melewar []

Store of the future: Towards a (re)invention and (re)imagination of physical store space in an omnichannel context
—Bethan Alexander, Marta Blazquez Cano []

Designing retail – Unravelling coping strategies through emphatic interviewing owner managers.
—Signe Mørk Madsen, Ann Petermans []

Investigating the link between innovation and mainstream adoption: How to identify consumer trends
—Carol Cloughton []

A holistic competence framework for (future) retail design and retail design education
—Katelijn Quartier, Stephanie Claes, Jan Vanrie []