Service Sci
Introduction
Service Science, 12(1)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCS
Are All Smiles Perceived Equal? The Role of Service Provider’s Gender
—Sungwoo Choi, Choongbeom Choi, and Anna S. Mattila [] []
Designing Observation Units for Heart Failure Patients: Capacity and Patient Flow Considerations
—Emily Zhu, Beste Kucukyazici, and Yasmina Maizi [] []
Discovering Call Interaction Fluency: A Way to Improve Experiences with Call Centres
—Estela Fernández-Sabiote and Inés López-López [] []