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INTEREST CATEGORY: RETAIL AND PRICING
POSTING TYPE: TOCS

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Special issue – Retailing and Consumer services at a Tipping Point- Conceptual Frameworks and Theoretical Models; Guest Editors: Justin Paul and Mark Rosenbaum

Retailing and consumer services at a tipping point: New conceptual frameworks and theoretical models
—Justin Paul, Mark Rosenbaum

Navigating the ‘retail apocalypse’: A framework of consumer evaluations of the new retail landscape
—Sabrina Helm, Soo Hyun Kim, Silvia Van Riper

Here Today, Gone Tomorrow? Mapping and modeling the pop-up retail customer journey
—Janice Rudkowski, Chelsea Heney, Hong Yu, Sean Sedlezky, Frances Gunn

Towards a framework for innovation in retailing through social media
—Rui Torres de Oliveira, Marta Indulska, John Steen, Martie-Louise Verreynne

An equity theory perspective of online group buying
—Weng Marc Lim

Can I surprise myself? A conceptual framework of surprise self-gifting among consumers
—Aditya Gupta, Meike Eilert, James W. Gentry

“Curated subscription commerce: A theoretical conceptualization”
—Severin Friedrich Bischof, Tim M. Boettger, Thomas Rudolph

‘Touch it, swipe it, shake it’: Does the emergence of haptic touch in mobile retailing advertising improve its effectiveness?
—Rory Francis Mulcahy, Aimee S. Riedel

Regular Articles

When luxury brands meet China: The effect of localized celebrity endorsements in social media marketing
—Shubin Yu, Yangjuan Hu

Optimal image mix cues and their impacts on consumers’ purchase intention
—Nizar Souiden, Nabil Amara, Walid Chaouali

Front of pack symmetry influences visual attention
—Sophie Lacoste-Badie, Arnaud Bigoin Gagnan, Olivier Droulers

Do airport staff helpfulness and communication generate behavioral loyalty in transfer passengers? A conditional mediation analysis
—Collins Opoku Antwi, Chong-jun Fan, Ihnatushchenko Nataliia, Michael Osei Aboagye, … John Coffie Azamela

Interacting with background music engages E-Customers more: The impact of interactive music on consumer perception and behavioral intention
—Angel Hsing-Chi Hwang, Jeeyun Oh

An exploration of celebrity business ventures and their appeal to fans and non-fans
—Weichen Teng, Yaohua Su, Tien-Tien Liao, Cang-Liang Wei

How does consumers’ Perception of Sports Stars’ Personal Brand Promote Consumers’ brand love? A mediation model of global brand equity
—Fei Zhou, Jian Mou, Qiulai Su, Yen Chun Jim Wu

The influence of national culture and industry structure on grocery retail customer loyalty
—Maheshan De Silva Kanakaratne, Jeffery Bray, Julie Robson

The financial advice puzzle: The role of consumer heterogeneity in the advisor choice
—Christopher Amaral, Ceren Kolsarici

What drives customers’ post-purchase price search intention in the context of online price matching guarantees
—Hsin-Hui Lin, Timmy H. Tseng, Ching-Hsuan Yeh, Yi-Wen Liao, Yi-Shun Wang

E-retailers and the engagement of delivery workers in urban last-mile delivery for sustainable logistics value creation: Leveraging legitimate concerns under time-based marketing promise
—Ronan de Kervenoael, Alexandre Schwob, Careen Chandra

Retail employee guardianship behaviour: A phenomenological investigation
—Balkrushna Potdar, Tony Garry, Lisa McNeill, Juergen Gnoth, … John Guthrie

Schema-ing with color and temperature: The effects of color-temperature congruity and the role of non-temperature associations
—Seth Ketron, Nancy Spears

Multichannel customer journeys and their determinants: Evidence from motor insurance
—Tun-I Hu, Andrea Tracogna

Contrasting user generated videos versus brand generated videos in ecommerce
—Vaibhav S. Diwanji, Juliann Cortese

Customer Participation in Virtual Communities for Local High Streets
—Jan H. Betzing, Michael Kurtz, Jörg Becker

The influence of sharing versus self-use on the preference for different types of promotional offers
—Annie Pei-I Yu, Shih-Chieh Chuang, Yin-Hui Cheng, Yi-Chin Wu

Understanding the influence of submission devices on online consumer reviews:A comparison between smartphones and PCs
—Dong Hong Zhu, Zhong Zhun Deng, Ya Ping Chang

How do destination social responsibility strategies affect tourists’ intention to visit? An attribution theory perspective
—Lujun Su, Qi Gong, Yinghua Huang

YouTube vloggers’ popularity and influence: The roles of homophily, emotional attachment, and expertise
—Riadh Ladhari, Elodie Massa, Hamida Skandrani

How augmented reality affects advertising effectiveness: The mediating effects of curiosity and attention toward the ad
—Shuai Yang, Jeffrey R. Carlson, Sixing Chen

Effort justification for fun activities?: The effect of location-based mobile coupons using games
—Hee Jin Kim, Hayeon Song

Product customization: A profile of consumer demand
—Jessica Pallant, Sean Sands, Ingo Karpen

Brand hate and non-repurchase intention: A service context perspective in a cross-channel setting
—Ilaria Curina, Barbara Francioni, Sabrina M. Hegner, Marco Cioppi

I searched, I collected, I experienced: Exploring how mobile augmented reality makes the players go
—Chia-Ying Li, Yu-Hui Fang

The “timber box” effect for premium wines
—Billy Sung, Robert Crawford, Min Teah, Michelle Stankovic, Ian Phau

Examining customer engagement and brand intimacy in social media context
—Tien Wang, Fu-Yu Lee

Can constructive deviance be empowered? A multi-level field study in Australian supermarkets
—Willem Mertens, Jan Recker

The moderating role of demographic variables on customer expectations in airport retail patronage intentions of travellers
—John Paul Kosiba, Audrey Acheampong, Ogechi Adeola, Robert E. Hinson

It takes two to interact – Service orientation, negative emotions and customer phubbing in retail service work
—Markus Fellesson, Nicklas Salomonson

Fundamental basket size patterns and their relation to retailer performance
—James Martin, Magda Nenycz-Thiel, John Dawes, Arry Tanusondjaja, … Giang Trinh

UK mid-market department stores: Is fashion product assortment one key to regaining competitive advantage?
—Shannon Donnelly, Liz Gee, Emmanuel Sirimal Silva

Does MSRP impact women differently? Exploring gender-based differences in the effectiveness of retailer-provided reference prices
—Rajiv Vaidyanathan, Praveen Aggarwal

Elaboration of marketing communication through visual media: An empirical analysis
—Surej P. John, Rouxelle De’Villiers

Getting a no-reply is also a reply: An investigation of unreplied consumer attributions
—George Alba, Luiz Antonio Slongo

Is showrooming really so terrible? start understanding showroomers
—Nuria Viejo-Fernández, María José Sanzo-Pérez, Rodolfo Vázquez-Casielles

Retail entrepreneurs’ exit intentions: Influence and mediations of personality and job-related factors
—Arto Lindblom, Taru Lindblom, Heidi Wechtler

Developing personas & use cases with user survey data: A study on the millennials’ media usage
—Mingyu Lee, Jiyoung Kwahk, Sung H. Han, Dawoon Jeong, … Gunho Chae

Modelling the effect of store flyers on supermarket sales: An application to olive oil demand
—David Boto-García, Antonio Alvarez

Looking forward, looking back: The impact of goal progress and time urgency on consumer responses to mobile reward apps
—Tae Hyun Baek, Sukki Yoon

Exploring the system of digitised retail design—flattening the ontology
—Signe Mørk Madsen, Ann Petermans

The journey from customer participation in service failure to co-creation in service recovery
—Ramin Bagherzadeh, Monika Rawal, Shuqin Wei, Jose Luis Saavedra Torres

Time is money: Field evidence for the effect of time of day and product name on product purchase
—Jeremy Collinson, Frank Mathmann, Mathew Chylinski

Reducing information asymmetry in the auctioning of non-perishable experience goods: The case of online wine auctions
—Ilke Onur, Johan Bruwer, Larry Lockshin

The power of beauty? The interactive effects of awe and online reviews on purchase intentions
—Felix Septianto, Joya A. Kemper, Jinyoung (Jane) Choi

Enrichment for retail businesses: How female entrepreneurs and masculine traits enhance business success
—Dann Vít Moudrý, Park Thaichon

The role of consumer participation readiness in automated parcel station usage intentions
—Ching-Fu Chen, Christopher White, Yi-En Hsieh

Trust transfer from manufacturer to private label brand: The moderating role of grocery store format
—Faruk Anil Konuk

Exploring the acceptance of instant shopping – An empirical analysis of the determinants of user intention
—Ines Brusch, Nina Rappel

A product-centric data mining algorithm for targeted promotions
—Raymond Moodley, Francisco Chiclana, Fabio Caraffini, Jenny Carter

Business competitive analysis using promoted post detection on social media
—Anuja Arora, Aman Srivastava, Shivam Bansal

Effects of online retailer after delivery services on repurchase intention: An empirical analysis of customers’ past experience and future confidence with the retailer
—Muhammad Kashif Javed, Min Wu

Comparing the temporal stability of behavioural expectation and behavioural intention in the prediction of consumers pro-environmental behaviour
—Harryadin Mahardika, Dominic Thomas, Michael Thomas Ewing, Arnold Japutra

“I don’t like wonky carrots”- an exploration of children’s perceptions of suboptimal fruits and vegetables
—Annesha Makhal, Maree Thyne, Kirsten Robertson, Miranda Mirosa

Development of a service blueprint for the online-to-offline integration in service
—Do-Hyeon Ryu, Chiehyeon Lim, Kwang-Jae Kim

The impact of affective and cognitive app experiences on loyalty towards retailers
—Sebastian Molinillo, Antonio Navarro-García, Rafael Anaya-Sánchez, Arnold Japutra

Drivers of brand community engagement
—Jitender Kumar, Vikas Kumar

“How does customer perception of salespeople influence the relationship? A study in an emerging economy”
Luis Arditto, Jesús J. Cambra-Fierro, María Fuentes-Blasco, Ana Olavarría Jaraba, Rosario Vázquez-Carrasco