TOC: Cornell Hosp Quart
Introduction
Cornell Hospitality Quarterly, 61(1)
Editorial
Industry as Context, or Industry as Theory?
–J. Bruce Tracey [] []
Customer Service Evaluations of Employees With Disabilities: The Roles of Perceived Competence and Service Failure
–Juan M. Madera, D. Christopher Taylor, and Nelson A. Barber [] []
Restorative Servicescapes in Health Care: Examining the Influence of Hotel-Like Attributes on Patient Well-Being
–Makarand Mody, Courtney Suess, and Tarik Dogru [] []
Healthy Taste of High Status: Signaling Status at Restaurants
–Joongwon Shin and Anna S. Mattila [] []
To Collaborate or Serve? Effects of Anthropomorphized Brand Roles and Implicit Theories on Consumer Responses
–Bing Han, Liangyan Wang, and Xiang (Robert) Li [] []
Let’s Talk ÂÜÀòÉç¹ÙÍøt This in Public: Consumer Expectations for Online Review Response
–Lu Zhang, Yixing (Lisa) Gao, and Xiaoyun Zheng [] []
I Earn It, But They Just Get It: Loyalty Program Customer Reactions to Unearned Preferential Treatment in the Social Servicescape
–Youngsun Sean Kim and Melissa A. Baker [] []
Increasing Tips in Less Than Two Hours: Impact of a Training Intervention on the Amount of Tips Received by Restaurant Employees
–Sébastien Fernandez, Florian Dufour, Vânia Costa, Charlotte de Boer, Lohyd Terrier, and Philippe Golay [] []