TOC: J Hosp Mar Man
Introduction
Journal of Hospitality Marketing & Management, 29(1)
Social media engagement and organic post effectiveness: A roadmap for increasing the effectiveness of social media use in hospitality industry
–Gökhan Aydin [] []
Humanlike robots as employees in the hotel industry: Thematic content analysis of online reviews
–Chung-En Yu [] []
Customer relationship management research in hospitality industry: a review and classification
–Shikha Sota, Harish Chaudhry & Manish Kumar Srivastava [] []
The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions
–Dan Jin, Robin B. DiPietro & Alei Fan [] []
Determinants of hotel guests’ service experiences: an examination of differences between lifestyle and traditional hotels
–Jooa Baek, Yeongbae Choe & Chihyung Michael Ok [] []
Impact of customization and innovation on hospitality firms’ performance
–Ernest Yaw Tweneboah-Koduah, Thomas Anning-Dorson & Michael Boadi Nyamekye [] []