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Special section on "Consumer and Retailer Views on the Distribution of Goods and Services"

Consumer and retailer views on the distribution of goods and services
Charles A. Ingene, Maria Kalamas Hedden

The competitive structure of restaurant retailing: the impact of hedonic-utilitarian patronage motives
James R. Brown

Household expenditures at Japanese food and beverage retailers
Si Chen, Charles A. Ingene, Ikuo Takahashi

Online retailing across e-channels and e-channel touchpoints: Empirical studies of consumer behavior in the multichannel e-commerce environment
Gerhard Wagner, Hanna Schramm-Klein, Sascha Steinmann

Linking organizational service orientation to retailer profitability: Insights from the service-profit chain
Elten Briggs, Sandro Deretti, Heitor Takashi Kato

Remembering shopping experiences: The Shopping Experience Memory Scale
Michaël Flacandji, Nina Krey

When store credit cards hurt retailers: The differential effect of paying credit card dues on consumers’ purchasing behavior
Samer Sarofim, Promothesh Chatterjee, Randall Rose

Antecedents of locus of causality attributions for destructive acts in distribution channels
Hadi Eslami, Manish Kacker, Jonathan D. Hibbard

Customer responses to frontline employee complaining in retail service environments: The role of perceived impropriety
Jennifer A. Locander, Allyn White, Christopher L. Newman

How complexity impacts salesperson counterproductive behavior: The mediating role of moral disengagement
Olalekan K. Seriki, Pravin Nath, Charles A. Ingene, Kenneth R. Evans

Regular papers

The interactive effect of power distance belief and consumers’ status on preference for national (vs. private-label) brands
Jessie J. Wang, Carlos J. Torelli, Ashok K. Lalwani

Innovation types and the search for new ideas at the fuzzy front end: Where to look and how often?
Kieran O’Brien

Marketing capabilities and international new venture performance: The mediation role of marketing communication and the moderation effect of technological turbulence
Silvia L. Martin, Rajshekhar (Raj) G. Javalgi, Luciano Ciravegna

It’s not what you say, it’s the way you say it! Effective message styles for promoting innovative new services
Kerrie Bertele, Stephanie Feiereisen, Chris Storey, Tom van Laer

Regulatory focus and consumption of counterfeit luxury goods: Roles of functional theories of attitudes and perceived similarity
Li Wang, Manhui Jin, Zhiyong Yang

Does financial statement comparability mitigate delayed trading volume before earnings announcements?
Junwoo Kim, Robert Kim, Sangwan Kim

What drives human resource acquisition and retention in social enterprises? An empirical investigation in the healthcare industry in an emerging market
Aditya Moses, Amalesh Sharma

From happy consumption to possessive bonds: When positive affect increases psychological ownership for brands
Carina Thürridl, Bernadette Kamleitner, Ruta Ruzeviciute, Sophie Süssenbach, Stephan Dickert

Individual capital and social entrepreneurship: Role of formal institutions
Sreevas Sahasranamam, M.K. Nandakumar

Why are hotel room prices different? Exploring spatially varying relationships between room price and hotel attributes
Jinwon Kim, Seongsoo Jang, Sanghoon Kang, SeungHyun (James) Kim

Buffering effects of brand community identification in service failures: The role of customer citizenship behaviors
Leonhard Mandl, Jens Hogreve

Investigating the impact of workforce racial diversity on the organizational corporate social responsibility performance: An institutional logics perspective
Amalesh Sharma, Aditya Christopher Moses, Sourav Bikash Borah, Anirban Adhikary

When accidents are good for a brand
Tarje Gaustad, Jakob Utgård, Gavan J. Fitzsimons

The human side of leadership: Inspirational leadership effects on follower characteristics and happiness at work (HAW)
Andrés Salas-Vallina, Cristina Simone, Rafael Fernández-Guerrero

Can neuromarketing add value to the traditional marketing research? An exemplary experiment with functional near-infrared spectroscopy (fNIRS)
Stephan G.H. Meyerding, Clara M. Mehlhose

The role of public procurement in the formation of markets for innovation
Mercedes Bleda, Julien Chicot

Who does it best? Family and nonfamily owners and leaders navigating institutional development in emerging markets
Luis Alfonso Dau, Saptarshi Purkayastha, Kimberly A. Eddleston

Gender status bias and the marketplace
Shelagh Ferguson, Jan Brace-Govan, Diane M. Martin

The passing of the postmodern in pop? Epochal consumption and marketing from Madonna, through Gaga, to Taylor
Brendan Canavan, Claire McCamley

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