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Mediating role of customer forgiveness between perceived justice and satisfaction
Lakhi Muhammad, Gul-E-Rana

Impact of sales Promotion’s benefits on perceived value: Does product category moderate the results?
Somesh Kumar Sinha, Priyanka Verma

Positive emotion bias: Role of emotional content from online customer reviews in purchase decisions
Junpeng Guo, Xiaopan Wang, Yi Wu

Acceptance and use of big data techniques in services companies
Juan-Pedro Cabrera-Sánchez, Ángel F. Villarejo-Ramos

On-shelf availability and logistics rationalization. A participative methodology for supply chain improvement
Jesús García-Arca, J. Carlos Prado-Prado, A. Trinidad González-Portela Garrido

Opening the black box of gameful experience: Implications for gamification process design
Thomas Leclercq, Ingrid Poncin, Wafa Hammedi

How perceived trust mediates merchant’s intention to use a mobile wallet technology
Nidhi Singh, Neena Sinha

Second-hand shopping and brand loyalty: The role of online collaborative redistribution platforms
Intissar Abbes, Yousra Hallem, Nadia Taga

‘I’m like you, you’re like me, we make a great brand community!’ Similarity and children’s brand community participation.
Margurite Hook, Stacey Baxter, Alicia Kulczynski

Examining older consumers’ loyalty towards older brands in grocery retailing
Peilin Phua, Rachel Kennedy, Giang Trinh, Bill Page, Nicole Hartnett

Dissatisfaction after service failures as a realized transaction risk: Customer opportunism as a function of external and internal rewards
Denis Khantimirov, Kiran Karande, John Ford

Customer response toward employees’ emotional labor in service industry settings
Taeshik Gong, JungKun Park, Hyowon Hyun

Money-back guarantee and pricing decision with retailer’s store brand
Zongsheng Huang, Ting Feng

Examining the antecedents and consequences of perceived shopping value through smart retail technology
Sujana Adapa, Syed Muhammad Fazal-e-Hasan, Sathyaprakash Balaji Makam, Muhammad Masood Azeem, Gary Mortimer

Consumer reactions to olfactory congruence with brand image
Karim Errajaa, Bruno Daucé, Patrick Legohérel

Private label shoppers between fast fashion trends and status symbolism – A customer characteristics investigation
Katrin Bockholdt, Jan Kemper, Malte Brettel

How situational circumstances modify the effects of frontline employees’ competences on customer satisfaction with the store
Laura Lucia-Palacios, Raúl Pérez-López, Yolanda Polo-Redondo

Investigating consumer attitudes and intentions toward online fashion renting retailing
Stacy H.N. Lee, Pui-Sze Chow

Retailer selection compulsion in the subsistence markets
Srabanti Mukherjee, Charles Jebarajakirthy, Biplab Datta

Understanding consumers’ behavior to adopt self-service parcel services for last-mile delivery
Min Zhou, Lindu Zhao, Nan Kong, Kathryn S. Campy, … Song Wang

Brand fidelity: Scale development and validation
Debra Grace, Mitchell Ross, Ceridwyn King

The effect of credit card versus mobile payment on convenience and consumers’ willingness to pay
Joe Boden, Erik Maier, Robert Wilken

Shedding light on sharing ECONOMY and new materialist consumption: An empirical approach
María del Mar Alonso-Almeida, Jordi Perramon, Llorenç Bagur-Femenías

Effects of perceived interactivity of augmented reality on consumer responses: A mental imagery perspective
Minjung Park, Jungmin Yoo

Smartphone preferences and brand loyalty: A discrete choice model reflecting the reference point and peer effect
Junghun Kim, Hyunjoo Lee, Jongsu Lee

The congruence effect between product emotional appeal and country-based emotion: The moderating role of country-of-origin
Felix Septianto, Tung Moi Chiew, Nguyen T. Thai

The role of customer online brand experience in customers’ intention to forward online company-generated content: The case of the Islamic online banking sector in Palestine
Mahmoud Yasin, Francisco Liébana-Cabanillas, Lucia Porcu, Rasem N. Kayed

How consumers form product quality perceptions in absence of fixed posted prices: Interaction of product cues with seller reputation and third-party reviews
Preeti Narwal, J.K. Nayak

Visual attention to the main image of a hotel website based on its position, type of navigation and belonging to Millennial generation: An eye tracking study
Francisco Espigares-Jurado, Francisco Muñoz-Leiva, Marisol B. Correia, Carlos M.R. Sousa, … Luís Faísca

The impact of daily weather on retail sales: An empirical study in brick-and-mortar stores
Florian Badorf, Kai Hoberg

Forecasting client retention — A machine-learning approach
Satu Elisa Schaeffer, Sara Veronica Rodriguez Sanchez

Searching offline and buying online – An analysis of showrooming forms and segments
Patricia J. Schneider, Stephan Zielke

Understanding the drivers of organic foods purchasing of millennials: Evidence from Brazil and Spain
Sebastian Molinillo, Murilo Vidal-Branco, Arnold Japutra

Shopping centre clusters: Competition or synergies? The case of the region of murcia (Spain)
Armando Ortuño Padilla, Jairo Casares Blanco

US small retail businesses’ perception of competition: Looking through a lens of fear, confidence, or cooperation
Sang-Eun Byun, Siyuan Han, Hyejeong Kim, Carol Centrallo

Exploring different airport users’ service quality satisfaction between service providers and air travelers
Seock-Jin Hong, Dongho Choi, Junjae Chae

How do electronic word of mouth practices contribute to mobile banking adoption?
Amit Shankar, Charles Jebarajakirthy, Md Ashaduzzaman

Intentionality and transformative services: Wellbeing co-creation and spill-over effects
Jörg Finsterwalder, Volker G. Kuppelwieser

Combining channels to make smart purchases: The role of webrooming and showrooming
Carlos Flavián, Raquel Gurrea, Carlos Orús

Investigating the impact of Internet of Things services from a smartphone app on grocery shopping
Asle Fagerstrøm, Niklas Eriksson, Valdimar Sigurdsson

FsQCA versus regression: The context of customer engagement
David Gligor, Siddik Bozkurt

Feelings of ownership and volunteering: Examining psychological ownership as a volunteering motivation for nonprofit service organisations
Jeremy Ainsworth

Disclosure and assessment of unrecorded food waste at retail stores
Clara Cicatiello, Silvio Franco

An investigation into the link between consumer’s product involvement and store loyalty: The roles of shopping value goals and information search as the mediating factors
Md Rokonuzzaman, Ahasan Harun, Md Al-Emran, Victor R. Prybutok

The effects of match-ups on the consumer attitudes toward internet celebrities and their live streaming contents in the context of product endorsement
Article Number 101934
Hyun Jung Park, Li Min Lin

How store managers can empower their teams to engage in constructive deviance: Theory development through a multiple case study
Willem Mertens, Jan Recker

Locally-owned convenience stores and the local economy
Maria Rybaczewska, Leigh Sparks

The role of fundamental motivations in willingness-to-pay online
Ville Salonen, Juha Munnukka, Heikki Karjaluoto

The roles of perceived risk, attractiveness of the online store and familiarity with AR in the influence of AR on patronage intention
Gaël Bonnin

Consumer perceived value, involvement, trust, susceptibility to interpersonal influence, and intention to participate in online group buying
Varinder M. Sharma, Andreas Klein

The bandwagon luxury consumption in Tunisian case: The roles of independent and interdependent self concept
Nedra Bahri-Ammari, Daouda Coulibaly, Mohamed Slim Ben Mimoun

The role of culture and purchasing power parity in shaping mall-shoppers’ profiles
Shaked Gilboa, Vince Mitchell

Explicating the privacy paradox: A qualitative inquiry of online shopping consumers
Ruwan Bandara, Mario Fernando, Shahriar Akter

An examination of the role of review valence and review source in varying consumption contexts on purchase decision
Sai Vijay Tata, Sanjeev Prashar, Sumeet Gupta

Does parasocial interaction with weight loss vloggers affect compliance? The role of vlogger characteristics, consumer readiness, and health consciousness
MD Nazmus Sakib, Mohammadali Zolfagharian, Atefeh Yazdanparast

Elements of destination brand equity and destination familiarity regarding travel intention
Hsin-Kuang Chi, Kuo-Chung Huang, Huan Minh Nguyen

The effect of benign and malicious envies on desire to buy luxury fashion items
Sandra Maria Correia Loureiro, Maria Alejandra Pinero de Plaza, Mehdi Taghian

Visual merchandising of pastries in foodscapes: The influence of plate colours on consumers’ flavour expectations and perceptions
Monyédodo Régis Kpossa, Erhard Lick

The Devil might wear Prada, but Narcissus wears counterfeit Gucci! How social adjustive functions influence counterfeit luxury purchases
Liem Viet Ngo, Gavin Northey, Quan Tran, Felix Septianto

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