AIRSI 2020
Introduction
Artificial Intelligence and Robotics in Service Interactions, Zaragoza, Spain, 2-3 Apr 2020; Deadline Jan 15
AIRSI2020 ()
AIRSI2020 is an international conference focused on the application and effects of artificial intelligence and other new technologies that are part of the so called Industry 4.0. Specifically, the aim of this conference is to deepen and broaden the current understanding of the use of all these new technologies to offer all kind of products and a wide variety of services (e.g., tourism, hospitality, health, education, banking, etc.) by focusing on their effects on value creation, relationship outcomes (e.g., satisfaction, loyalty, engagement, profitability), customer perceptions (e.g. trust) and concerns (e.g. privacy, security, etc.), ethical issues and other related aspects.
TOPICS OF INTEREST include, but are not limited to:
· Artificial Intelligence, Service Automation, Robotization, Chatbots, Intelligent Assistants
· Digital transformation, Collaborative Platforms, Cloud Computing
· Inmersive Tecnologies, Smart Cities, Geomarketing, Internet of Things (IOT)
· Big Data, Block chain, Cibersecurity, Machine Learning, Data Driven Decision Making
· Omnichannel Communication and Distribution Strategies
· Online Reviews and User Generated Content
· Social Networks, S-Commerce, M-Commerce, etc.
PUBLICATION OPPORTUNITIES:
· Special Issue “” to be published at .
· Special Issue on "New Consumer Responses to New Technology Applications" to be published at the .
KEYNOTE SPEAKERS:
· (York University, Canada)
· (The Hong Kong Polytechnic University, Hong Kong)
· (University of Sussex, UK)
· (King’s Business School; UK)
POSSIBLE CONTRIBUTIONS:
· Theoretical or empirical papers (quantitative or qualitative analysis)
· Extended abstracts (1,000 words)
· Work in progress (4,000 words)
· Full papers (6,000 words)
BEST PAPER AWARDS:
· The scientific committee will select the best papers in each category to receive the Best Paper Award for both young and senior researchers.
TIMELINE:
· Submission: 1/12/19 – 15/01/20
· Early registration (295 €): 1/03/2020
· Celebration Dates: 2-3/04/2020
· Venue: University of Zaragoza (SPAIN)