TOC: J Hosp Mar Man
Introduction
Journal of Hospitality Marketing & Management, 28(8)
Coping with emotional labor in high stress hospitality work environments
–Mark Weiyii Teoh, Ying Wang & Anna Kwek [] []
Impact of hotels’ sustainability practices on guest attitudinal loyalty: application of loyalty chain stages theory
–Heesup Han, Jongsik Yu, Jin-Soo Lee & Wansoo Kim [] []
Effects of brand personality, self-congruity and functional congruity on hotel brand loyalty
–Serhat Adem Sop & Nazmi Kozak [] []
Examining an extended technology acceptance model with experience construct on hotel consumers’ adoption of mobile applications
–Yu-Chih Huang, Lan Lan Chang, Chia-Pin Yu & Joseph Chen [] []
Can balanced scorecard adoption mediate the impacts of environmental uncertainty on hotel performance? The moderating role of organizational decision-making structure
–Huseyin Arasli, Cihan Alphun & Hasan Evrim Arici [] []
Investigating the impact of advertising during economic shocks on firm performance in the hospitality industry
–Taewoo Kim, Hyunsuk Choi, Chanho Song & Myong Jae (MJ) Lee [] []
A profile of spa-goers in the U.S. luxury hotels and resorts: a posteriori market segmentation approach
–Chang Huh, Myong Jae Lee & Soojin Lee [] []