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On the applicability of the BDM mechanism in product evaluation
Marcel Lichters, Verena Wackershauser, Shixing Han, Bodo Vogt

The myth of retail pricing policy for developing organic vegetable markets
Xiang Wu, Jie Xiong, Haitao Li, Han Wu

Motivations for customer revisit behavior in online review comments: Analyzing the role of user experience using big data approaches
Eunil Park

Online second-hand shopping motivation – Conceptualization, scale development, and validation
Chandrasekaran Padmavathy, Murali Swapana, Justin Paul

Pursuing personal constructs through quality, value, and satisfaction
Barry J. Babin, Kevin W. James, Kerri Camp, Robert Paul Jones, Janna M. Parker

Is money the biggest driver? Uncovering motives for engaging in online collaborative consumption retail models for apparel
Hyejune Park, Cosette M. Joyner Armstrong

The influence of goal attainment and switching costs on customers’ staying intentions
Mohamed Sobhy Temerak, Dahlia El-Manstrly

Personal value vs. luxury value: What are Chinese luxury consumers shopping for when buying luxury fashion goods?
Lini Zhang, Haidong Zhao

Why do people share fake news? Associations between the dark side of social media use and fake news sharing behavior
Shalini Talwar, Amandeep Dhir, Puneet Kaur, Nida Zafar, Melfi Alrasheedy

The roles of values and social norm on personal norms and pro-environmentally friendly apparel product purchasing behavior: The mediating role of personal norms
Soo Hyun Kim, Yoo-Kyoung Seock

A customer value perspective to service experiences in restaurants
Mika Yrjölä, Timo Rintamäki, Hannu Saarijärvi, Johanna Joensuu, Gauri Kulkarni

A structural model for investigating the driving and dependence power of supply chain risks in the readymade garment industry
Nighat Afroz Chowdhury, Syed Mithun Ali, Zuhayer Mahtab, Towfique Rahman, Golam Kabir, Sanjoy Kumar Paul

A game theoretic approach to coordinate price promotion and advertising policies with reference price effects in a two-echelon supply chain
Yaser Malekian, Morteza Rasti-Barzoki

Consumer reactions to price discounts across online shopping experiences
Daniel Sheehan, David M. Hardesty, Alexander H. Ziegler, Haipeng (Allan) Chen

The reinforcing and aversive consequences of customer experience. The role of consumer confusion
Ioanna Anninou, Gordon R. Foxall

The unique role of relationship marketing in small businesses’ customer experience
Shaked Gilboa, Tali Seger-Guttmann, Ofir Mimran

The influence of gender roles in the drivers of luxury consumption for women: Insights from the gulf region
Rania W. Semaan, Val Lindsay, Paul Williams, Nick Ashill

Using a productivity function based method to design a new shopping centre
Rafael Suárez-Vega, José Luis Gutiérrez-Acuña, Manuel Rodríguez-Díaz

Determinants of customer satisfaction with airline services: An analysis of customer feedback big data
Eunil Park, Yeonju Jang, Jina Kim, Nam Jeong Jeong, Kunwoo Bae, Angel P. del Pobil

Judging by the wristwatch: Salespersons’ responses to status signals and stereotypes of luxury clients
Marie-Cécile Cervellon, Juliet F. Poujol, J.F. Tanner

Store flyer design and the intentions to visit the store and buy: The moderating role of perceived variety and perceived store image
Maciel Prediger, Rubén Huertas-Garcia, Juan Carlos Gázquez-Abad

Consumer behaviour and disposition decisions: The why and how of smartphone disposition
Hiram Ting, Park Thaichon, Francis Chuah, Sharon Rebecca Tan

Why do people use food delivery apps (FDA)? A uses and gratification theory perspective
Arghya Ray, Amandeep Dhir, Pradip Kumar Bala, Puneet Kaur

Restaurant information cues, Diners’ expectations, and need for cognition: Experimental studies of online-to-offline mobile food ordering
Xianying Xu, Yinghua Huang

‘You are where you shop’: Examining stereotypes about town center shoppers
Burak Tunca, Johan Anselmsson

A design analysis for eco-fashion style using sensory evaluation tools: Consumer perceptions of product appearance
Melissa Wagner, Antonela Curteza, Yan Hong, Yan Chen, Sebastien Thomassey, Xianyi Zeng

Investigating the role of social presence dimensions and information support on consumers’ trust and shopping intentions
Cuiqing Jiang, Rao Muhammad Rashid, Jianfei Wang

Cost-benefit associations in consumer inventory problem with uncertain benefit
Haonan He, Shanyong Wang

Sounds like a heuristic! Investigating the effect of sound-symbolic correspondences between store names and sizes on consumer willingness-to-pay
Seth Ketron, Nancy Spears

The role of positive psychology in tourists’ behavioural intentions
Sera Vada, Catherine Prentice, Aaron Hsiao

Store buildings as tourist attractions: Mining retail meaning of store building pictures through a machine learning approach
Eleonora Pantano, Charles Dennis

Young mothers’ acceptance of herbal food supplements: Centred on preventive health behaviour for children
Malliga Marimuthu

Exploring purchase intention in cross-border E-commerce: A three stage model
Wenlong Zhu, Jian Mou, Morad Benyoucef

Revealing customers’ satisfaction and preferences through online review analysis: The case of Canary Islands hotels
Ali Ahani, Mehrbakhsh Nilashi, Elaheh Yadegaridehkordi, Louis Sanzogni, A. Rashid Tarik, Kathy Knox, Sarminah Samad, Othman Ibrahim

Managing service encounters with emotional intelligence
Dr Catherine Prentice

Is that coffee mug smiling at me? How anthropomorphism impacts the effectiveness of desirability vs. feasibility appeals in sustainability advertising
Nah Ray Han, Tae Hyun Baek, Sukki Yoon, Yeonshin Kim

Me or just like me? The role of virtual try-on and physical appearance in apparel M-retailing
Daria Plotkina, Hélène Saurel

In search of status: Unpacking the relationship of status with individualism-collectivism, counterconformity motivations and life satisfaction
Nazia Nabi, Vida Siahtiri, Aron O’Cass

Evaluating consumer attitudes toward electromobility and the moderating effect of perceived consumer effectiveness
Elena Higueras-Castillo, Francisco José Liébana-Cabanillas, Francisco Muñoz-Leiva, Inmaculada García-Maroto

The vice and virtue of on-the-go consumption: An exploratory segmentation
Sean Sands, Isabella Maggioni, Carla Ferraro, Charles Jebarajakirthy, Maria Dharmesti

Experiential quality, experiential psychological states and experiential outcomes in an unmanned convenience store
Hung-Che Wu, Chi-Han Ai, Ching-Chan Cheng

The effects of out-of-stock, return, and cancellation amounts on the order amounts of an online retailer
Junghwa Son, Ji Hye Kang, Sungha Jang

Special issue on "2017 ACRA Best Papers"

Encore consumption: Investigating trends in the apparel expenditures of older consumers in the United States
Amy Dorie, David Loranger, Elena Karpova

Consumer need for mobile app atmospherics and its relationships to shopper responses
Yoojung Lee, Hye-Young Kim

Going up or down? Effects of power deprivation on luxury consumption
Jayoung Koo, Hyunjoo Im

Variations in consumers’ use of brand online social networking: A uses and gratifications approach
Heejin Lim, Archana Kumar

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