TOC: Service Ind J
Introduction
Service Industries Journal, 39(13/14)
Matching service failures and recovery options toward satisfaction
–Victor John M. Cantor & Richard C. Li [] []
Innovation source, advancement stage and company stock returns
–Dawid Szutowski [] []
The relationship between Internet addiction and negative eWOM
–Aviad A. Israeli, Seonjeong Ally Lee & Aryn C. Karpinski [] []
New perspective on customer orientation of service employees: a conceptual framework
–Javier Morales Mediano & José L. Ruiz-Alba [] []
Factors affecting users’ continuance intention of mobile social network service
–Wan-Chu Yen, Hsin-Hui Lin, Yi-Shun Wang, Ying-Wei Shih & Kai-Hong Cheng [] []
Multigroup validation of the service quality, customer satisfaction and performance links in higher education
–Toma? Kolar, Vanja Erculj & Lidija Weis [] []