TOC: J Service Res
Introduction
Journal of Service Research, 22(4)
The Survival Benefits of Service Intensity for New Manufacturing Ventures: A Resource-Advantage Theory Perspective
–Pankaj C. Patel, John A. Pearce, II, and Maria J. Guedes [] []
An Investigation of Nonbeneficiary Reactions to Discretionary Preferential Treatments
–Kimmy Wa Chan, Chi Kin (Bennett) Yim, and Taeshik Gong [] []
Peer Engagement Behaviors: Conceptualization and Research Directions
–Meizhen Lin, Li Miao, Wei Wei, and Hyoungeun Moon [] []
Service Robots: Drivers of Perceived Responsibility for Service Outcomes
–Moritz Jörling, Robert Böhm, and Stefanie Paluch [] []
Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others
–Jens Hogreve, Nicola Bilstein, and Kathrin Hoerner [] []
Short- and Long-Term Effects of Nonconsciously Processed Ambient Scents in a Servicescape: Findings From Two Field Experiments
–Anna Girard, Marcel Lichters, Marko Sarstedt, and Dipayan Biswas [] []
The Staging of Contested Servicescapes
–Athinodoros Chronis [] []