TOC: Service Ind J
Introduction
Service Industries Journal, 39(11/12)
Measuring customer experience in service: A systematic review
–Eduardo Veiga Bueno, Tiziana Brenner Beauchamp Weber, Emerson Luiz Bomfim & Heitor Takashi Kato [] []
Effects of social support and grateful disposition on employees’ psychological well-being
–Sanglee Cho [] []
Understanding customer journey from the lenses of complexity theory
–Kaan Varnali [] []
Analysis of consumers’ attitudinal and emotional factors on luxury apparel brand purchase intentions
–Stephen W. Wang, Lou E. Pelton & Maxwell K. Hsu [] []
Linking resources to career satisfaction through work–family enrichment
–Mansi Rastogi, Osman M. Karatepe & Mehmet Mehmetoglu [] []
How does workplace harassment influence the employees’ response in a deluxe hotel?
–Hyo Sun Jung & Hye Hyun Yoon [] []