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When and Why a Squeakier Wheel Gets More Grease: The Influence of Cultural Values and Anger Intensity on Customer Compensation
–Ella Glikson, Laura Rees, Jochen Wirtz, Shirli Kopelman, and Anat Rafaeli [] []

Toxic Collaborations: Co-Destroying Value in the B2B Context
–Francesca Cabiddu, Frau Moreno, and Lombardo Sebastiano [] []

Sharing Goods? Yuck, No! An Investigation of Consumers’ Contamination Concerns ÂÜÀòÉç¹ÙÍøt Access-Based Services
–Simon Hazée, Yves Van Vaerenbergh, Cécile Delcourt, and Luk Warlop [] []

Paying Before or Paying After? Timing and Uncertainty in Pay-What-You-Want Pricing
–Giampaolo Viglia, Marta Maras, Jan Schumann, and Daniel Navarro-Martinez [] []

Emotion Cycles in Services: Emotional Contagion and Emotional Labor Effects
–Xiao-Yu Liu, Nai-Wen Chi, and Dwayne D. Gremler [] []

The Perils of Service Contract Divestment: When and Why Customers Seek Revenge and How It Can Be Attenuated
–Christina M. Haenel, Hauke A. Wetzel, and Maik Hammerschmidt [] []

Balancing Frontliners’ Customer- and Coworker-Directed Behaviors When Serving Business Customers
–Michel van der Borgh, Ad de Jong, and Edwin J. Nijssen [] []

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