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Service employee dress: Effects on employee-customer interactions and customer-brand relationship at full-service restaurants
Yao-Chin Wang, Chunmin Lang

Are you still online or are you already mobile? – Predicting the path to successful conversions across different devices
Christopher Kaatz, Christian Brock, Lilli Figura

When do-good meets empathy and mindfulness
Thi Nguyet Que Nguyen, Liem Viet Ngo, Jiraporn Surachartkumtonkun

Relationship quality determinants and outcomes in retail banking services: The role of customer experience
Teresa Fernandes, Teresa Pinto

The effects of trust on consumers’ continuous purchase intentions in C2C social commerce: A trust transfer perspective
Jing-Di Zhao, Jin-Song Huang, Song Su

The influence of brand experience and service quality on customer engagement
Catherine Prentice, Xuequn Wang, Sandra Maria Correia Loureiro

On linking socioeconomic status to consumer loyalty behaviour
Christopher J. White, Eudora Tong

Effects of perceived justice of fair trade organizations on consumers’ purchase intention toward fair trade products
Edward Shih-Tse Wang, Yu-Chen Chen

Definition, conceptualization and measurement of consumer-based retailer brand equity
Julien Troiville, Joe F. Hair, Gérard Cliquet

Analysing the acceptation of online games in mobile devices: An application of UTAUT2
Patricio Ramírez-Correa, Francisco Javier Rondán-Cataluña, Jorge Arenas-Gaitán, Félix Martín-Velicia

The effects of inner packaging color on the desirability of food
Patrick van Esch, Jonas Heller, Gavin Northey

The influence of perceived food quality, price fairness, perceived value and satisfaction on customers’ revisit and word-of-mouth intentions towards organic food restaurants
Faruk Anil Konuk

Go pop-up: Effects of temporary retail on product- and brand-related consumer reactions
Adnan Zogaj, Stephan Olk, Dieter K. Tscheulin

Creating brand engagement through in-store gamified customer experiences
Johan Högberg, Marcus Olsson Ramberg, Anders Gustafsson, Erik Wästlund

The impact of digital books on marketing communications
Wilson Ozuem, Kerry E. Howell, Geoff Lancaster

What creates trust and who gets loyalty in social commerce?
Jewoo Yeon, Inyoung Park, Daeho Lee

An extended model of value-attitude-behavior to explain Chinese consumers’ green purchase behavior
Millissa F.Y. Cheung, W.M. To

A new model for assessing the impact of the urban intelligent transportation system, farmers’ knowledge and business processes on the success of green supply chain management system for urban distribution of agricultural products
Lila Rajabion, Marieh Khorraminia, Amineh Andjomshoaa, Mona Ghafouri-Azar, Homa Molavi

Do altruistic and egoistic values influence consumers’ attitudes and purchase intentions towards eco-friendly packaged products? An empirical investigation
Gyan Prakash, Sangita Choudhary, Anil Kumar, Jose Arturo Garza-Reyes, Syed Abdul Rehman Khan, Tapan Kumar Panda

The role of external reference price in pay-what-you-want pricing: An empirical investigation across product types
Fei L. Weisstein, Pilsik Choi, Peter Andersen

Coordination through cooperative advertising in a two-period consumer electronics supply chain
Yi He, Hang Wang, Qiang Guo, Qingyun Xu

The interactive effect of emotional appeals and past performance of a charity on the effectiveness of charitable advertising
Felix Septianto, Fandy Tjiptono

Assortment optimization with log-linear demand: Application at a Turkish grocery store
Mustafa Hekimoglu, Ismail Sevim, Çaglar Aksezer, Ipek Durmus

Is beauty a premium? A study of the physical attractiveness effect in service encounters
Yaoqi Li, Chun Zhang, Michel Laroche

Consumption dynamics during recession and recovery: A learning journey
Maria Sarmento, Susana Marques, Mercedes Galan – Ladero

Building customers’ resilience to negative information in the airline industry
Mário Augusto, Pedro Godinho, Pedro Torres

Building resistance to brand switching during disruptions in a competitive market
Dominic Appiah, Kerry E. Howell, Wilson Ozuem, Geoff Lancaster

Unpacking package free shopping: Alternative retailing and the reinvention of the practice of shopping
Christian Fuentes, Petronella Enarsson, Love Kristoffersson

David versus Goliath – Service quality factors for niche providers in online retailing
Ines Brusch, Benjamin Schwarz, Rebecca Schmitt

Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences
Jamid Ul Islam, Linda D. Hollebeek, Zillur Rahman, Imran Khan, Aaleya Rasool

Special section on "New Trends in Retailing and Services"

New trends in retailing and services
Nizar Souiden, Riadh Ladhari, Nour-Eddine Chiadmi

The impact of social media campaigns on the success of new product introductions
Daniela Baum, Martin Spann, Johann Füller, Carina Thürridl

Gamified in-store mobile marketing: The mixed effect of gamified point-of-purchase advertising
Johan Högberg, Poja Shams, Erik Wästlund

The promise and perils of the peripheral psychophysiology of emotion in retailing and consumer services
Mathieu Lajante, Riadh Ladhari

Return policies and O2O coordination in the e-tailing age
Ruiliang Yan, Zhi Pei

Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty
Mohammed Ismail El-Adly

Enhancing brand relationship performance through customer participation and value creation in social media brand communities
Jamie Carlson, Jessica Wyllie, Mohammad M. Rahman, Ranjit Voola

The role of cognitive age in explaining mobile banking resistance among elderly people
Walid Chaouali, Nizar Souiden

Similarities and differences in Asian and Western travelers’ service performance measurement, evaluation and outcomes
Gregory J. Brush

Digital product presentation, information processing, need for cognition and behavioral intent in digital commerce
Minjeong Kim

Shoppers’ attachment with retail stores: Antecedents and impact on patronage intentions
Vishag Badrinarayanan, Enrique P. Becerra

Consumers’ motives for visiting a food retailer’s Facebook page
Riadh Ladhari, Magalie Christelle Rioux, Nizar Souiden, Nour-Eddine Chiadmi

Individual preferences of digital touchpoints: A latent class analysis
Heli Hallikainen, Ari Alamäki, Tommi Laukkanen

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