TOC: J Hosp Mar Man
Introduction
Journal of Hospitality Marketing & Management, 28(5)
Service failures and recovery in hospitality and tourism: a review of literature and recommendations for future research
–Erdogan Koc [] []
Influencing green technology use behavior in the hospitality industry and the role of the “green champion”
–Cynthia Mejia [] []
Examining the impacts of job stress and job satisfaction on hotel employees’ eating behavior
–Bendegul Okumus, Suja Chaulagain & Ibrahim Giritlioglu [] []
Sustainability research in the hotel industry: Past, present, and future
–Young Hoon Kim, Nelson Barber & Dae-Kwan Kim [] []
Why hotel guests go mobile? Examining motives of business and leisure travelers
–Tingting Zhang, Soobin Seo & Jee Ahe Ahn [] []
Impacts of social capital and knowledge acquisition on service innovation: an integrated empirical analysis of the role of shared values
–Chiung-En Huang & Chih-Hsing Liu [] []