TOC: Services Mar Quart
Introduction
Services Marketing Quarterly, 40(2)
Conditional Effects of Touch on Purchase Behavior
–Kelly Moore & Doug Walker [] []
Expanding Servicescape Dimensions with Safety: An Exploratory Study
–Judy A. Siguaw, Enping (Shirley) Mai & Judy A. Wagner [] []
Supermarket self-checkout usage in the United States
–Ronald B. Larson [] []
Mechanism Connecting Environmental Friendliness to Service Loyalty: The Role of Positive Customer Emotions and Satisfaction
–Leisen Pollack Birgit [] []
Psychological Contract Breach and Customer Satisfaction: A Study of Online Shopping
–Hua Chang & Lingling Zhang [] []