TOC: Services Mar Quart
Introduction
Services Marketing Quarterly, 40(1)
Hospital Servicescape Design for Inpatient Wellbeing
–Sara Hamed, Noha El-Bassiouny & Anabel Ternès [] []
Toward an Improved Understanding of Online Customer Service Delivery to Millennials
–Sharon K. Hodge, Earl D. Honeycutt & Danica Shipley [] []
Customer-Perceived Value in Long-Term Buyer–Supplier Relationships: The General B2B Insurance Sector
–Xuan Nhi Nguyen, Park Thaichon & Phi Van Nguyen Thanh [] []
Social Media Usage by Law Firms: Correlation to Revenue, Reputation, and Practice Areas
–Katherine Taken Smith & L. Murphy Smith [] []
The Strategy of Combining Products and Services: A Literature Review
–Amulya Gurtu [] []