TOC: Intl J Bank Mar
Introduction
International Journal of Bank Marketing, 37(3)
Exploring the bank selection criteria in India: scale development and validation
Sangeeta Arora and Harpreet Kaur
How does customer participation in service influence customer satisfaction? The mediating effects of role stressors
Yiran Jiang, Lan Xu, Nan Cui, Hui Zhang, and Zhilin Yang
The central role of customer dialogue and trust in gaining bank loyalty: an extended SWICS model
Dung Phuong Hoang
Customer engagement, non-transactional behaviors and experience in services
Miguel Angel Moliner-Tena, Diego Monferrer-Tirado, and Marta Estrada-Guillén
A meta-analytical study of technological acceptance in banking contexts
Fernando De Oliveira Santini, Wagner Junior Ladeira, Cláudio Hoffmann Sampaio, Marcelo Gattermann Perin, and Pietro Cunha Dolci
University students and retirement planning: never too early
Paola Bongini and Doriana Cucinelli
Factors influencing consumer loyalty: evidence from the Ghanaian retail banking industry
Osaretin Kayode Omoregie, John Agyekum Addae, Stanley Coffie, George Oppong Appiagyei Ampong, and Kwame Simpe Ofori
Presentational format and financial consumers’ behaviour: an eye-tracking study
Maria Gabriella Ceravolo, Vincenzo Farina, Lucrezia Fattobene, Lucia Leonelli, and GianMario Raggetti
A classification of live chat service users in the banking industry
Lova Rajaobelina, Isabelle Brun, and Line Ricard
The effects of nonwork and personal resources on frontline bank employees’ work engagement and critical job outcomes
Osman M. Karatepe, Anastasia Ozturk, and Taegoo Terry Kim
An investigation of financial literacy, money ethics and time preferences among college students
Asli Elif Aydin and Elif Akben Selcuk
Determinants of climate change disclosures in the Turkish banking industry
Merve Kiliç and Cemil Kuzey