TOC: J Service Res
Introduction
Journal of Service Research, 22(2)
The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research
–Yves Van Vaerenbergh, Dorottya Varga, Arne De Keyser, and Chiara Orsingher [] []
The Score Is Not the Music: Integrating Experience and Practice Perspectives on Value Co-Creation in Collective Consumption Contexts
–Carol Kelleher, Hugh N. Wilson, Emma K. Macdonald, and Joe Peppard [] []
Reclaiming the Future: Understanding Customer Forgiveness of Service Transgressions
–Yelena Tsarenko, Yuliya Strizhakova, and Cele C. Otnes [] []
Managing Customer Resource Endowments and Deficiencies for Value Cocreation: Complex Relational Services
–Sylvia C. Ng, Jillian C. Sweeney, and Carolin Plewa [] []
Actor Engagement in Networks: Defining the Conceptual Domain
–Roderick J. Brodie, Julia A. Fehrer, Elina Jaakkola, and Jodie Conduit [] []
Offensive and Defensive Marketing in Spatial Competition
–Guiomar Martín-Herrán and Simon Pierre Sigué [] []
Design Antecedents of Telepresence in Virtual Service Environments
–Ulrich R. Orth, Larry Lockshin, Nathalie Spielmann, and Mirjam Holm [] []