TOC: Service Ind J
Introduction
Service Industries Journal, 39(5/6)
The shopping list in goal-directed shopping: scale development and validation
–Sohel Ahmed & Ding Hooi Ting [] []
Reviving calm technology in the e-tourism context
–Uglješa Stankov & Viachaslau Filimonau [] []
Developing smart service concepts: morphological analysis using a Novelty-Quality map
–Mintak Han & Yongtae Park [] []
Determinants of consumers’ intentions to use smartphones apps for flight ticket bookings
–Hyeon-Mo Jeon, Faizan Ali & Shin-Woo Lee [] []
Engaging employees for quality of life: mediation by psychological capital
–Manish Gupta, Musarrat Shaheen & Manoj Das [] []
An integrative approach to relationship marketing, customer value, and customer outcomes in the retail banking industry: a customer-based perspective from Turkey
–Emine Mediha Sayil, Ayse Akyol & Gulhayat Golbasi Simsek [] []