TOC: Service Bus
Introduction
Service Business, 13(1)
Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? a multi-channel view
Shiu-Wan Hung, Min-Jhih Cheng & Pei-Chun Chiu
The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites
DongHee Kim & SooCheong Shawn Jang
Multi-factor service design: identification and consideration of multiple factors of the service in its design process
Chiehyeon Lim, Ki-Hun Kim, Min-Jun Kim & Kwang-Jae Kim
Determinants of brand localization in international markets
Insik Jeong, Jong-Ho Lee & Eunmi Kim
The industrial impact and competitive advantage of China’s ICT industry
Yongfei Li, Sang-Gun Lee & Myungjai Kong
A value co-creation model in brand tribes: the effect of luxury cruise consumers’ power perception
Yuan Lee & Insin Kim
The effect of customer social status and dissatisfaction on service performance
Dana Yagil & Hana Medler-Liraz
Determinants of export performance: differences between service and manufacturing SMEs
Anna Lejpras
From retail innovation and image to loyalty: moderating effects of product type
Beatriz Moliner-Velázquez, Maria Fuentes-Blasco, David Servera-Francés & Irene Gil-Saura