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Artificial Intelligence & Robotics in Service Interactions: trends, benefits and challenges

AIRSI2019 

 

This workshop seeks to advance in the analysis and understanding of how the progressive use of automated forms of interaction in services (e.g. Artificial Intelligence, robots, chatbots, etc.) is affecting customer perceptions, preferences and final choices.

This workshop will be a great opportunity for specialists to generate a real and valuable interaction and exchange ideas that will allow a significant improvement of their initial proposals. In fact, we expect to receive papers in different stage of development from completely finished papers to embryonic state ideas.

We have confirmed the presence of great specialists who will deliver insightful speeches on this specific subject and will moderate some sessions.

–  (University of Maryland): Past editor of the Journal of Marketing; Journal of Service Research andInternational Journal of Research in Marketing. He has won best article awards from five different journals, including four best article awards from the Journal of Marketing, as well as the Berry/ÂÜÀòÉç¹ÙÍø Book Award for the best book in marketing.

–  (NHH Norwegian School of Economics): Guest Editor Journal of Service Research Special Issue “Rise of the Machines? Customer Engagement through Automated Service Interactions”. She is the recipient of a 2016 Emerald Citations of Excellence Award, a 2015 Outstanding Paper Award and a high number of other awards.

 

The participants interested could submit their papers to the Special Issue that we are guest editing at the Services Industries Journal “Automated forms of interaction in services: current trends, benefits and challenges”. In fact, this workshop will be a required stage in the submission process. Here an in-depth debate will take place and the general lines of the Special Issue will be established in more detail.

 

Possible contributions:

·         Theoretical or empirical papers (quantitative or qualitative analysis)

·          Extended abstracts (1,000 words)

·         Work in progress     (4,000 words)

·         Full papers              (6,000 words)

Workshop timeline (AIRSI 2019):

·         Submission deadline:       1 April 2019

·         Accepted manuscripts:     15 April 2019

·         Early registration (295 €) 15 May 2019

·         Workshop celebration:      8-9 July 2019 (University of Zaragoza; SPAIN)